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We have a Samsung refrig, model number RF263aepn, the ice…

Customer Question
We have a Samsung...

We have a Samsung refrig, model number RF263aepn, the ice maker is not working. It will fill with water, but will not dump. it will dump if we use the "test" button. The filter was changed about 6 months ago. ideas?

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Date of manuf is april 2011

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible. unless you have techs who can come

Contractor's Assistant: Anything else we should know to help you best?

Not that I can thing of.

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
Any answer?
Answered in 6 days by:
12/2/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

I am happy to help, thank you! Since the ice maker fills and will cycle when the test button is pushed, let's look at the temperature. What is the temperature in the ice maker area? Do you have a thermometer you can test it with?

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Customer reply replied 7 months ago
I can get one. What should temp be?
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Well, it needs to be at least 12* F or colder or the sensor on the ice maker will not initiate a harvest. So, even though it is freezing, if it is not cold enough, it won't dump the ice. Let me know what you find. This model did have some issues with the ice maker area frosting, causing air flow issues that could affect the temperature.

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Customer reply replied 7 months ago
Thanks I will check
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Thanks, ***** ***** posted! :)

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