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The spring latch on our microwave door popped off. We don't…

Customer Question
The spring latch on...

The spring latch on our microwave door popped off. We don't know how to put it back on so it will stay.

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

It's a GE. I can't see the model number. The house was built in 1998.

Contractor's Assistant: Do you plan on doing the work yourself?

It looks like it should be simple, two springs and a black piece of plactic to push.

Contractor's Assistant: Anything else we should know to help you best?

Not really. My husband pushed the part in to heat something up and it popped out.

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/25/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,676
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

May I have the model number from the microwave, please?

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Customer reply replied 7 months ago
It must have rubbed off. I don't see it anywhere.
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

if you open the door it will be around the opening or inside the oven cavity.

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Customer reply replied 7 months ago
I don't see it. The piece that came off is a plastic piece and two springs.
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

That latch is broken but I will need the model number to be able to get you the parts (if still available) and replacement instructions.

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Customer reply replied 7 months ago
It looks like it is WB10X10021. I want to know how to reassemble.
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

That is a part number, unfortunately, not the model number.

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

It did not just "come loose" but has broken if it popped out. You will need parts....

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Customer reply replied 7 months ago
Never mind.
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