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Oven won't self clean - Just sent info and site went to ASK?

Customer Question
Oven won't self clean...

Oven won't self clean - Just sent info and site went to ASK ?

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Samsung NE58K9430

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

Oven worked last. night - door locks and unlocks - stove top has not been used today -

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
11/25/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,691
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Does the oven heat?

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Customer reply replied 7 months ago
it worked perfectly last nice
Customer reply replied 7 months ago
it has power and working this morning
Customer reply replied 7 months ago
fairly new unit - could it be in demo mode?
Customer reply replied 7 months ago
you still available
Customer reply replied 7 months ago
I get the code CtoP when we hit start
Customer reply replied 7 months ago
Anyone actually looking at this thread??
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

There is a delay in me getting response so please do not keep typing over and over it will only delay me further...the error means there is a open cooktop temperature sensor on the unit. Does anything work on it now?

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Customer reply replied 7 months ago
all of the burning work
oven works as well - now - just checked.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK so the code is gone now?

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Customer reply replied 7 months ago
when we hit the off button the code goes away - If we try to clean - start it comes back - Ill try again
Customer reply replied 7 months ago
reads OFF CtoP
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes the upper temp sensor is bad...so it will start a bake cycle fine though?

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Customer reply replied 7 months ago
everything works
Customer reply replied 7 months ago
where is sensor located?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

In the upper back of the oven cavity..CLICK HERE PART

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Holidays!

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Customer reply replied 7 months ago
also the steam clean will work
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes you would still need that timer to fix the spin issue on those cycles.

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Customer reply replied 7 months ago
would this be easier if I called you?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Not today it would not it is super busy so phone calls are not happening at the moment. You should see that sensor just held in with a screw and it just pulls out and unplugs.

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Customer reply replied 7 months ago
are you still there or are you done with this job? No answer to where the sensor is located? Is it a home repair? sd
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

You must not have gotten my message the sensor is located in the back upper corner of the oven cavity. Look in the oven back upper corners of the wall. You will see it there.

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