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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have Samsung professional series electric, smooth top

Customer Question

I have Samsung professional series electric, smooth top range. It will not come to temperature. It was set for 350 but according to a thermal imager never got above 150. I reset it for 500 but still topped out at 150. The cooktop features work fine.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: Maybe as old as 13 years. It was in the house when we bought it in 2012.
JA: Do you plan on doing the work yourself?
Customer: If it is as simple as changing a thermostat or heat coild, yes
JA: Anything else we should know to help you best?
Customer: Nothing comes to mind.
Submitted: 12 months ago.
Category: Appliance
Expert:  Rusty S replied 11 months ago.

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?