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We have model code RS25H5111BC/AA Samsung refridgerator Not…

Customer Question
We have model code...

We have model code RS25H5111BC/AA Samsung refridgerator Not getting cold inside freezer or refridgerator side. Digital temp on door says freezer 0 Fridge FF

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

2 1/2 years old model RS25H511BC

Contractor's Assistant: Do you plan on doing the work yourself?

I was hoping to just reset the temp on the door panel because it is not right FF for Fridge usually it says 37 degrees Freezer says 0 usually says -3 I think someob ne accidentally leaned on fridge and the numbers changed

Contractor's Assistant: Anything else we should know to help you best?

I just want to reset the temp numbers on the door and maybe that will start the cooling

Submitted: 9 months ago.Category: Appliance
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Answered in 12 minutes by:
11/24/2017
Appliance Technician: Kelly, Appliance Technician replied 9 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,107
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 9 months ago

On the dispenser panel, press and hold the upper left button and the one directly below it for about 3 seconds and it should toggle the cooling back on.

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