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I have a hotpoint fridge freezer the fridge is working but…

Customer Question
Hi I have a...

Hi I have a hotpoint fridge freezer the fridge is working but the freezer is not freezing ther is a flashing light saying no frost wth what looks like a shopping trolley and another light flashing with the freeze symbol can you help please regards hazel

Contractor's Assistant: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?

I think its about 3 years old I bought it second hand so not sure the modle is ff7190ep

Contractor's Assistant: Do you plan on doing the work yourself?

I don't think so

Contractor's Assistant: Anything else we should know to help you best?

Not really that's all I can tell you

Submitted: 8 months ago.Category: Appliance
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Answered in 14 minutes by:
11/24/2017
Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago

The flashing lights means the freezer temperture has dropped. This could be due to a power cut or the appliance being unplugged.

What you need to do is open the fridge door and at the top you will see the controls.

You need to turn the freezer dial which is the one on the right to the off position.

Then turn it back on and this will clear the flashing lights and reset it.

Then see how it goes from there. If the freezer still doesnt work then you need to empty the freezer and from there remove the back panel inside the freezer.

Behind there you will see the evaporator. Check to see if this is covered in ice. If so use a hair dryer and melt it and see how it goes from there.

Check that and see how it goes and let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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