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We have flashing red lights on our convection stove top that…

Customer Question
We have flashing red...

We have flashing red lights on our convection stove top that won't turn off??

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just since this morning.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I have already unplugged the oven and plugged back in, but that didn't solve the problem. The other two burners are working fine.

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

I'd have to look up that info. Age? 3-years old.

Contractor's Assistant: Anything else we should know to help you best?

I'm going to go pull the appliance file...back in a minute.

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/24/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,218
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

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Customer reply replied 7 months ago
dacor 36" induction cooktop model RNCT365B
Customer reply replied 7 months ago
are we still connected?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I do not work on Dacor products I will opt out in hope some one else can assist you!

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Customer reply replied 7 months ago
ok. thx.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Are the burner lights flashing on the burners that are not working?

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Customer reply replied 7 months ago
2 burners with red lights flashing. 3 other burners working.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Are the burners that are having issue both off to the right or left?

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Customer reply replied 7 months ago
Right
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK that is a bad generator board for the 2 right burners, you need to replace the main generator board to get those working again. The part you need is Here CLICK ME that is the board that nakes the two right burners work and the board is bad causing the flashing light. Replace that and you will be good to go!

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Thanksgiving!

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Customer reply replied 7 months ago
Ok. Thx
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

No problem....All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Thanksgiving!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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