How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 19391
Experience:  Over 20 yrs. experience with 25,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

We have flashing red lights on our convection stove top that

Customer Question

We have flashing red lights on our convection stove top that won't turn off??
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just since this morning.
JA: Do you plan on doing the work yourself?
Customer: Yes. I have already unplugged the oven and plugged back in, but that didn't solve the problem. The other two burners are working fine.
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: I'd have to look up that info. Age? 3-years old.
JA: Anything else we should know to help you best?
Customer: I'm going to go pull the appliance file...back in a minute.
Submitted: 12 months ago.
Category: Appliance
Expert:  Master Tech replied 12 months ago.

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 12 months ago.
dacor 36" induction cooktop model RNCT365B
Customer: replied 12 months ago.
are we still connected?
Expert:  Master Tech replied 12 months ago.

I do not work on Dacor products I will opt out in hope some one else can assist you!

Customer: replied 12 months ago.
ok. thx.
Expert:  Appliance Guru replied 12 months ago.

Are the burner lights flashing on the burners that are not working?

Customer: replied 12 months ago.
2 burners with red lights flashing. 3 other burners working.
Expert:  Appliance Guru replied 12 months ago.

Are the burners that are having issue both off to the right or left?

Customer: replied 12 months ago.
Right
Expert:  Appliance Guru replied 12 months ago.

OK that is a bad generator board for the 2 right burners, you need to replace the main generator board to get those working again. The part you need is Here CLICK ME that is the board that nakes the two right burners work and the board is bad causing the flashing light. Replace that and you will be good to go!

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Thanksgiving!

Customer: replied 12 months ago.
Ok. Thx
Expert:  Appliance Guru replied 12 months ago.

No problem....All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. BONUSES are always appreciated...Thanks and you can come back anytime for free followup questions & Happy Thanksgiving!