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I can't turn my oven on it says unlocked it isn't locked i…

Customer Question
I can't turn my...

I can't turn my oven on it says unlocked it isn't locked i cleaned my oven yesterday

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

It is ge i got it in 2009 this is the very first time i have ever self cleaned it is model J B66D M2BB

Contractor's Assistant: Do you plan on doing the work yourself?

No i can't what has happened to it

Contractor's Assistant: Anything else we should know to help you best?

It says locked but it isn't i can open the door

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
11/23/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,318
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Customer reply replied 7 months ago
Sorry I just now seen your answer. I hope you're still online I still need help. Thank you
Customer reply replied 7 months ago
ok that will be fine
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

I am so sorry I am just now seeing your response. I don't see that you're online at the moment but I will be back in the morning if you would like to continue then.

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Appliance Technician: Webb-Guy, Handyman replied 7 months ago

what I need you do when you do come on is unplug the appliance for 5 minutes to do a hard reset first. If unplugging is not easy to do turning it off at the breaker can do the same thing. This is to do a hard reset on the control board.

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Customer reply replied 7 months ago
just cancel please i've had to get a new stove thank you!
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

i will have this cancelled

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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