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I have a brand new Whirlpool washer and dryer. I bought them…

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Hi, I have a...

Hi, I have a brand new Whirlpool washer and dryer. I bought them about 1 month ago. The washer is stuck in SPIN mode with the GREEN light on and the RED light is on stating LOCKED. It won't spin or drain the water that is in the washer. I've attempted to reset it but nothing happens. Unplugged and replugged, and it just goes back to the same setting. Any idea on what the problem could be? I took all of the clothes out of the washer so now it's just water in there.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Model# ***** almost 2 months old

Contractor's Assistant: Do you plan on doing the work yourself?

If I can, I need to know what the problem is

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/23/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

The pump is likely jammed on the unit, suck the water out with a shop vac through the drain hose end. Once all the water is sucked out of the unit tip the unit up and remove the pump. Once the pump is out check it fro blockages that is the likely issue causing this problem.

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