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Kenmore Oven door has got locked and need help to get it…

Customer Question
Kenmore Oven door has...

Kenmore Oven door has got locked and need help to get it opened. Trying unplugging the oven and it did not work. It is still locked.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

Kenmore Elite purchased about 7 to 8 years aGO

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

This is the first time it has got locked. My husband may have pressed some button and it got locked.

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
What is happening, I did not get any response as yet.
Customer reply replied 7 months ago
The phone number I gave was my home phone. I do not have a mobile phone.
Answered in 4 hours by:
11/22/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,711
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

If the oven door is locked and will not open and the oven is cold try the following things to get the door to open. Note the oven needs to be cold or the thermostat will not open it after a self clean cycle right away.

First try to start a new self clean for about 30 secs and cancel it, often that will trigger the door latch to restart and reopen. If that does not open the door you can cut power to the unit for a full minute and power it back up and see if the door will open. If that does not work on some units you can remove the back and the latch motor is there with a lock rod going to a small hook iby the door. Those style units you can remove the rod and move it manually to open the door. If you do not have that style unit you need to get something flexible like a stiff piece of plastic or metal and slide it in between the door and frame and slide it sideways to hit the latch hook and press it to the left or right and open the door that way manually. Most latch hooks you will slide the piece from right to left pressing the latch hook left to release it...90% are like that, the others are the opposite way depending on make and model.

Let me know what happens.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Did you get it open?

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