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John, I have a DCS rgt-485gd. the main oven will not fire…

Customer Question
Hi John, I have...

Hi John, I have a DCS rgt-485gd. the main oven will not fire up. I have removed the bottom, and can see the igniter working, but no gas is coming out to light.

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

I called DCS, but they wont offer tech support. their suggestion was to check power and gas, both of which I have.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, the oven is 8 years old I think.

Contractor's Assistant: Anything else we should know to help you best?

Everything else on the range functions properly.

Submitted: 5 months ago.Category: Appliance
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Answered in 8 minutes by:
11/22/2017
Appliance Technician: Webb-Guy, Handyman replied 5 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 2,886
Experience: Maitenance Supervisor
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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 5 months ago
I had the range unplugged when I was taking it apart.
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

ok so the ignitor is lighting but its not opening up the gas valve and making the unit run then.

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Customer reply replied 5 months ago
that is correct.
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

so I am thinking the gas supply valve is more then likely your issue but I am having trouble getting a parts list to pull up for your unit.

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Customer reply replied 5 months ago
The supply valve is delivering gas to the 5 burners, the griddle, the 12" oven, and the broiler. It is just the gas to the 30" oven that doesn't work.
Appliance Technician: Webb-Guy, Handyman replied 5 months ago

ok since I can not locate the parts manual I do not want to waste your time so I will open this up for other experts and see if someone may have the manual.

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Customer reply replied 5 months ago
this was not helpful, the parts manual comes up when you search the model #...
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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