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I purchased a Frigidaire upright freezer (20.3 cubic Foot)

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I purchased a Frigidaire...

I purchased a Frigidaire upright freezer (20.3 cubic Foot) in 2011. I am having trouble with the inside not freezing and the water runs down the side of the door and freezer. The freezer keeps everything else frozen, but the area above the door. What can I do to fix this problem?

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

It was bought new in 2011 and the model # is FFU21F5HWK and the srial # is WB0493772

Contractor's Assistant: Do you plan on doing the work yourself?

If I can, or I will try and hire someone to do it if it is too complicated.

Submitted: 5 months ago.Category: Appliance
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Answered in 1 minute by:
11/21/2017
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,443
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

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Customer reply replied 5 months ago
Can i ask you where you are located first.
Appliance Technician: Tyler Z., Appliance Doc replied 5 months ago

I'm out of Denver Colorado.

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