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My LG LFX31925st has ice build up behind crisper. It's 5 yrs…

Customer Question
My LG LFX31925st has...

My LG LFX31925st has ice build up behind crisper

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

It's 5 yrs old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

We also have ice behind on back of bottom freezer

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
I’ve been waiting for over an hour for an answer.
Answered in 3 hours by:
11/22/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,302
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Customer reply replied 7 months ago
I do
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok now have you tried taking a blow dryer to the ice that is built up or even leaving the unit unplugged for a set amount of time?

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Customer reply replied 7 months ago
I have and I have keep doing it every 6 weeks but now the top part behind the crisper is also having ice build up.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

so it sounds to me like you have a heater problem either the heater is not coming on when it should or its not working at all. Do you happen to have a multimeter so we can test these parts with?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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