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I have microwave which model name YWMH31017AS-3. Serial no.

Customer Question
Hell I have microwave...

Hell I have microwave which model name YWMH31017AS-3. Serial no. TR5 22 23698

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

*hello

Contractor's Assistant: Do you plan on doing the work yourself?

Manufacture date 2015 05. but we bought them around Oct

Contractor's Assistant: Anything else we should know to help you best?

The microwave itself works fine but it doesn't let me close door. so light is keep on, i only allow to use fan.

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
11/21/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,209
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
ok so your saying that the unit will not allow you to fully close the door is that correct?

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Customer reply replied 7 months ago
sir, the small plastic peice which hold door. There are two of them but my top one looks like it is dislocated. So i can not fully close the door. Thank you
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok if one of the door latch hooks are broken or bent then you will have to replace the entire door .

due to the fact that you can not just get the door latch hooks.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

unless you think you can bend the hooks some how to make them work!

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

did I loose you?

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