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Is there a reset button on my refridgerator model ed5lyaxooo…

Customer Question
Is there a reset...

Is there a reset button on my refridgerator model ed5lyaxooo motor is not running but lights are on

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Whirlpool model ed5lvaxooo

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

No. is there a reset button somewhere for the motor

Submitted: 8 months ago.Category: Appliance
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Answered in 21 minutes by:
11/21/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,522
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

There is NO reset button !

And which motor is not running you have several motor in this model?

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Customer reply replied 8 months ago
i dont know. freezer and refridgerator are not working.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok can you pull the unit out away from the wall and remove the lower inspection cover and tell me if the Condenser fan under the unit is running or not?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

and if you call for water at the dispenser will water come out the dispenser?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

Did I loose you!

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?

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Customer reply replied 8 months ago
no. i have called a repair man.
Customer reply replied 8 months ago
it's fixed
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