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My induction cooktop does not work. i have utensil drawer…

Customer Question
My induction cooktop does...

My induction cooktop does not work. i have utensil drawer under the cooktop. a carving fork penetrated the shield and a shorted something. the main fuze was not tripped

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since sunday

Contractor's Assistant: Do you plan on doing the work yourself?

No

Submitted: 8 months ago.Category: Appliance
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Answered in 1 minute by:
11/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

This is quite a problem. There are control boards just above the bottom shielding. The entire cooktop would need to be removed and the top glass panel must be removed in order to access the inside of the induction cooktop to see which board was shorted. It should have visible signs on the bottom of the board to know which board shorted.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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