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Our Bosch dishwasher model Silence Plus 44 dBA is showing…

Customer Question
Our Bosch dishwasher model...

Our Bosch dishwasher model Silence Plus 44 dBA is showing error message

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

Sorry to continue error message is E 24 - the dishwasher has only been installed for 17 monthsModel # SHP65T75UC/01 FD930500177

Contractor's Assistant: Do you plan on doing the work yourself?

The dishwasher isn't draining filter was taken out and cleaned - still showing error message and water in the bottom of the dishwasher

Contractor's Assistant: Anything else we should know to help you best?

I will try to fix it myself first if it's not that complicated

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
11/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,379
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

So E24 is a drain error. It means that the dishwasher isn't draining out in an adequate time which it sounds like is true since you found a pool of water at the bottom. Bosch dishwashers are not easy to work on for drain issues unfortunately.

First, I'm going to assume you didn't change your garbage disposal recently--so if you did please speak up. You'll need to open the door and remove the center cylinder filter as well as the silver stainless mesh filter plate. This will allow you get gain access to the plastic sump (or pump cavity) below the filters. There is a little plastic dome held down by 1 screws on down inside the left side of the sump. Remove the screw (it's a size 15 torx bit screwdriver) and check for any blockages to the drain pump impeller that is now exposed. Put the cap back on and run another cycle to see if it works. If not, you'll need to uninstall the unit, disconnect the drain hose and blow through it to see if it's clear. If it's clear---replace the drain pump.

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Customer reply replied 7 months ago
thank you for your help but we still can't find a blockage
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK, there isn't always a blockage. Again if there is no blockage then the drain pump would need to be replaced. That is nothing you or I can control

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Customer reply replied 7 months ago
we are just going to call for service - thank you
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK good luck and sorry about the bad news.

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