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I have a Cabrio washer that is making abnormally loud sounds…

Customer Question
I have a Cabrio...

I have a Cabrio washer that is making abnormally loud sounds as the motor reverses

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Purchase in 2011 Model # WTW5600XW

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
11/20/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,182
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

is the noise coming right from the motor?

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Customer reply replied 7 months ago
it is the humming sound that the machine normally makes when reversing only a lot louder than normal
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok but is this louder noise actually coming from the motor is what I`m asking?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so the noise is coming from the motor itself and the motor mounting bolts are all tight ?

And will the washer do this even if the washer is empty and running?

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Customer reply replied 7 months ago
to both
Customer reply replied 7 months ago
I have to go into a meeting at 2:00
in about 1 minute
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so if it makes the louder then normal noise is it reverses even if the machine is empty ,than I have to suspect that the motor is going bad and will need to be replaced.

Do you need a link to the part?

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Customer reply replied 7 months ago
no thanks
I will call a technician
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok no problem .

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

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