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Check to see if the dishwasher is actually filling up all the way with water. It should be across the basin when full. Secondly make sure the filter is clean in the unit, if that is dirty the unit can not wash properly and will not be able to break down the packets. Also check the wash arm ports for any blockages in the small port holes. Now if the filter is all clean and the water level is good then that leaves the wash pump assembly. They had a ton of issues with the wash pump on that unit. Sometimes they run too slow or not at all, then nothing gets washed and the packets of soap lay in the bottom undissolved since there really is no wash action going on in the unit. Here is a link to a new wash pump assembly as 99% of the time with that issue this is the actual problem.
CLICK HERE PART
CLICK HERE VIDEO
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