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My 5 year old Model #ED2KAXVS, serial #MR23108506 is leaking…

Customer Question
My 5 year old...

My 5 year old Model #ED2KAXVS, serial #MR23108506 is leaking water from underneath, periodically, like every 10 days, or weekly.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Maybe 3 weeks, and it leaves a rather large puddle on the floor.So something needs to be done.

Contractor's Assistant: Do you plan on doing the work yourself?

No, but maybe my son in law could, he's quite handy

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
11/20/2017
Appliance Technician: Kelly, Appliance Technician replied 7 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,420
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Are you finding a sheet of ice on the freezer floor (inside the freezer), too?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
NO
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Sorry for the auto call offer, I have no control over those. What area are you seeing the water puddle in, like left front, right rear, etc?

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Customer reply replied 7 months ago
Left side
Appliance Technician: Kelly, Appliance Technician replied 7 months ago

Thank you. Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 7 months ago

If no ice is found on the freezer floor, the water filter housing is likely in need of replacing. I would replace both the housing and the filter. The video at the link below shows how it is replaced.

CLICK HERE

The link below is to the part you will need!

FILTER HOUSING

FILTER

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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