Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Kenmore washer door won't unlock. It has water in it that…

Customer Question
My Kenmore washer door...

My Kenmore washer door won't unlock. It has water in it that needs to drain but I can't seem to get it to drain.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

I'm not sure of the model number, but it is between 5 and 10 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, if possible

Contractor's Assistant: Anything else we should know to help you best?

I originally started to wash a bathroom rug, that is supposed to be machine washable. At some point it stopped and had a 0E message. I looked in the manual and it suggested that the drain filter might be clogged. I pulled the filter out and cleaned some cat litter from it. That let me open the door, so I did so and removed the rug. But the washer was still full of water. I

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
11/20/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,347
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Sears Kenmore does not manufacture their own appliances they have several different companies that manufacture for them .

And each manufactures machines are different , I need the model number to#1 look any information up .

And #2 to find out whom manufactured the unit for sears.

If the door is locked ,by chance do you have the use and care booklet the model number may be on the booklet.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I can't find it...I've been using the manual online for Kenmore Elite front-loading washer...I'm looking for that now
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

does your model have a lower front panel just below the panel that the door is on.

I can not call you until I have a model number to be able to assist you!

Ask Your Own Appliance Question
Customer reply replied 5 months ago
that's where the drain filter is located, which I have already cleaned
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok so your unit was manufactured by Whirlpool for sears .

with the lower front panel off if you reach up on the right hand side of the door you can manually unlock the door then the model /serial number tag is on the inner face frame of the washer

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

And also are you saying that you have removed and cleaned the button /filter and that you still have water in the washer tub?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
okay, just a moment
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok no problem!

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I just went to open that panel again and couldn't seen how I could unlock anything from there...however the washer door is unlocked now anyway...but the washer still has water in it. Prior to calling I had been trying to drain the washer using the instruction that were in the manual.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok Can you give me the model number of the washer now that the door is unlocked .

And to manually unlock the door you had to reach up inside the washer on the right hand side of the door and pull down on the manual latch release lever.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
No, I didn't reach up inside the washer...That panel I opened is only about 4 by 7 inches. It has a drain hose and the drain filter in it...The Model number is *****
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok so then your unit was NOT manufactured by whirlpool it was manufactured by LG fro sears.

When the unit should be draining can you say that you did in fact hear the drain pump running or not?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I hear something...not sure if it's the drain pump....Question: since I've been attempting to drain it with no load in it, should I put a load in it anyway, since it has load sensors?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

no if it i not draining with out clothes it will also not drain with clothes in it

The load sensor just senses if the load is out of balance during a spin mode.

It does not sense if you have clothes in it or not!

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

I asked this earlier and you never replied back with an answer ((And also are you saying that you have removed and cleaned the button /filter and that you still have water in the washer tub?)

Ask Your Own Appliance Question
Customer reply replied 5 months ago
The manual said that in order to drain I should turn it on and press spin but with no cleaning mode selected.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok you may not understand my question .if you just removed the filter all of the water should have then drained out of the washer.

I`m asking after you removed the filter did you STILL have water inside the washer.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
I said that...I removed and cleaned the filter and put it back in. Water did drain during that process. However the washer still has much water in it.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok ok if you removed the filter you should have NO water left in the washer ,if you did you have something blocking the water flow to the drain pump / filter.

You will need to remove the washer top and then the front panel to see what is in the drain line from the tub to the pump .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

that is why the washer is not draining is due to one of the hoses being blocked /restricted with something , possibly a sock or small article of clothing .

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Okay...I'll see if I can do that
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

no problem ! just let me know if you find anything or have any questions.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,347
12,347 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My kenmore model 630.17303401 the lower arm wont turn. 2006.
my kenmore model 630.17303401 the lower arm wont turn … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
Dishwasher will not start. Don't know if I have a diagnostic
when I try to set the washer i.e. normal the light doesnot come on ---the pad lock symbol flashes a few times… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We have a maytag washer that stops when washing and we have
we have a maytag washer that stops when washing and we have to restart it … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a GE Refrigerator TFG22PRWW - side by side. WE are
We have a GE Refrigerator TFG22PRWW - side by side. WE are having a temperature problem and do not understand the dials ? … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,123 satisfied customers
How much do you charge for answering questions. Is there a
GE Microwave light and fan come on when door is open. Microwave otherwise works. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
What makes my older model washer walk as it's spinning. It's
what makes my older model washer walk as it's spinning … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,347 satisfied customers
Affinity front load washer does not fill. Hoses clear, no
Affinity front load washer does not fill. Hoses clear, no kinks. Water is on at supply. Dispenser tray is in tight. Door locks. Machine makes continuous sound when turned on but nothing happens. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
Have recently moved into a new home and would like to get an
Have recently moved into a new home and would like to get an owners manual for the Whirlpool dishwasher. The model # is GU1100XTLQ1 serial # FP4323461 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
The dooe to my washer will not open. Has clothes in it along
The dooe to my washer will not open. Has clothes in it along with some visible water. Was going into rinse cycle. Possibly overloaded? How can I get door open? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I just changed the water filter on my Frigidaire
I just changed the water filter on my Frigidaire refrigerator and can not locate the reset button. Model #FFHB2740PEBA … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
The reset filter button on my GE over the range microwave
The reset filter button on my GE over the range microwave won't turn off even if I press it for 3 or more seconds. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
I have an Amana microwave model kfc2w2. Was microwaving a
I have an Amana microwave model kfc2w2. Was microwaving a bake potato. Potato caught fire and unit shut off completely. Is there a reset button? Outlet has been tested for power … read more
Ray
Ray
Appliance Repair Technician
High School or GED
248 satisfied customers
I have a washer I moved from one house to another and now
I have a washer I moved from one house to another and now the washer makes really loud noise when agitating. Could I have unbalanced the drum? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My ge refrigerator is operating sporadically. Sometimes the
my ge refrigerator is operating sporadically. Sometimes the ice cream is hard, other times soft. We concentrate on pushing the door closed to make a good seal. Could something else be the problem? The… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
We have an electrolux fridge with the bottom drawer freezer.
We have an electrolux fridge with the bottom drawer freezer. Every 3-4 weeks we have to defrost it for 24 hours because it gets covered with frost and the fridge heats up. This fridge was bought from … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
I have a washing machine Model no GW 712 Which is causing
I have a washing machine Model no GW 712 Which is causing black marks on my washing particularly sheets and now a rug.. If i have the hot water on there is a leakage of water on the floor … read more
AppTech8579
AppTech8579
1,756 satisfied customers
Inglis dryer that wont heat all the time.will dry a load
inglis dryer that wont heat all the time.will dry a load then has to sit before it will work again … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
I have clothes stuck under the agitator on Maytag washer
I have clothes stuck under the agitator on Maytag washer mvwb865G … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x