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My wash machine isn't working per my initial commnet. Cabrio…

Customer Question
Hey, my wash machine...

Hey, my wash machine isn't working per my initial commnet

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Cabrio h2o platinum

Contractor's Assistant: Do you plan on doing the work yourself?

Need to diagnosis to see if i need a repair man

Contractor's Assistant: Anything else we should know to help you best?

The pump works, the lid loc works but does not enter agitate or spin in any mode

Submitted: 8 months ago.Category: Appliance
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Answered in 2 minutes by:
11/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,221
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Do you happen to have a full model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.

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Customer reply replied 8 months ago
ok
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Do you happen to have a full model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.

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Customer reply replied 8 months ago
trying to enter diag mode per this web site which shows a similar model: https://applianceassistant.com/Washer-Repair/Cabrio-Bravos-Oasis/Cabrio-Bravo-Oasis-Diagnostic-Modes.php
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

3rd time: Do you happen to have a full model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.

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Customer reply replied 8 months ago
wtw8200yw0
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Thank you. This washer is designed to flash an error code when anything goes wrong other than sometimes if the board is bad it can't detect a problem within itself. Start a cycle and just wait 30 minutes. If you wait long enough, and error code should appear on the screen. Can you tell me what that error code is?

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Customer reply replied 8 months ago
did that and no error code appeared.tried rinse and spin on some rugs which sat for 2 hours, and did not progress in the minute count down
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

OK got it. Unfortuantely that means you're not getting an error and if the washer doesn't realize something is wrong, your main control board inside your control panel has failed, there is nothing else that would cause no error code to appear when the washer isn't working properly. The part number you need is W10763748 and it's about $200-220 I'm sorry to say. It is all plug and play so if you're handy you can replace it. It's located under the control panel in the back right corner. I'm very sorry about the bad news.

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