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I have a whirlpool freestanding fridge model #ET21PKXGW03…

Customer Question
I have a whirlpool...

I have a whirlpool freestanding fridge model #ET21PKXGW03 that is leaking water inside down the back, getting in the crispers and running out of the bottom

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Was made in 10-2000

Contractor's Assistant: Do you plan on doing the work yourself?

If we can

Contractor's Assistant: Anything else we should know to help you best?

No unless u need the serial number.. it keeps things cold. Actually the water in the bottom freezes.

Submitted: 8 months ago.Category: Appliance
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11/20/2017
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,240
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago

This is a very common problem. Your defrost drain has frozen over and needs to be thawed out. You will need to remove everything out of your freezer including the ice maker and remove the back panel inside the freezer. Gently - from a distance - use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to blow the line out. After that just put the freezer back together in the reverse order of above and it should stop leaking.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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