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Not making ice. Mf12269drm bought 10 11 15. Depends my wife…

Customer Question
Not making ice Contractor's...

Not making ice

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Mf12269drm bought 10 11 15

Contractor's Assistant: Do you plan on doing the work yourself?

Depends my wife pulled it and put it back now the icemaker dont work

Submitted: 8 months ago.Category: Appliance
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Answered in 20 minutes by:
11/19/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,498
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Next, fill up the icemaker with a cup of water (you'll probably need to use a turkey baster to fill up the icemaker since it's a tight area) and wait 24 hours to see if it cycles and dumps the ice.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, either your fill tube above the icemaker is frozen, or the water valve has failed. The water valve is located behind a vent panel inside the back of your refrigerator. Below is a video on how to access and replace the valve so you can see how to access the valve.

CLICK HERE for valve video

There are 3 hoses going into this valve. Disconnect the left top hose coming from the white plastic connector. That is the hose that goes up to the icemaker. Blow through the water line and see if it's clear. If it's not clear, you need to remove the ice bucket and point a hair dryer above the icemaker toward the back to thaw out the fill tube until you can blow through it (keep the hair dryer moving so nothing melts). If the water line is clear on the other hand, replace the water valve.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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