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I have a front load washer, and it had a load in it. It

Customer Question
I have a front...

I have a front load washer, and it had a load in it. It started making a humming sound and a light showed suds. I stopped the washer to peek in the window and didn't see ant subs. Started the machine again but it started making the same noise. I it the power button to stop and open the washer but it didn't do any thing. We in plugged it, waited a few minutes and then plugged it in again. Nothing. I was able to take the wet clothes out but it still has water in it. I closed the door and couldn't do anything else. Power button istll on. Can you help me

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

May tag 3000 series

Contractor's Assistant: Do you plan on doing the work yourself?

Well depends, if not I will have to call a service repair and let him know what information you gave me.

Contractor's Assistant: Anything else we should know to help you best?

I think I told you everything. My husband just had surgery and can't help me but I really need the was now.

Submitted: 5 months ago.Category: Appliance
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Answered in 5 minutes by:
11/19/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,294
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment while I get some information for you! Note it takes time to type and add links so please be patient.

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Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago

It sounds like then pump is jammed on the unit, what is the model number?

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Customer reply replied 5 months ago
MHWE300VF00
Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago

OK have you checked and cleaned the pump filter out on the unit?

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Customer reply replied 5 months ago
No I have not, I do not know where it is located and am unable to move the unit.
Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago

Watch this video and clean the pump filter out that may be the whole issue. If it is all clean let me know!

CLICK HERE VIDEO

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. Thanks and you can come back anytime for free followup questions.

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Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,294
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Experience: Over 20 yrs. experience with 25,000+ in home repairs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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