Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Kenmore Elite dishwasher. No matter what, small and…

Customer Question
Hello, I have a...

Hello, I have a Kenmore Elite dishwasher. No matter what, small white and black residue seems to get stuck in the bottom of long glasses on the 2nd rack. I have already disassembled and cleaned the unit down to the grinder, including the devices on the second rack devices. I've also run vinegar through it. No matter what, it seems to get residue.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

~7 years Checking model

Contractor's Assistant: Do you plan on doing the work yourself?

13103 Ideally

Contractor's Assistant: Anything else we should know to help you best?

Nothing specific. AS I mentioned, I disammbled the unit down to the grinder and cleaned everything including the solids filter

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 27 minutes by:
11/19/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment while I get some information for you! Note it takes time to type and add links so please be patient.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

That is typically sedimemt from the hot water heater coming through the water line. How old is your water heater and what kind of piping do you have in your house galvanized, copper, cpvc?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
We have an electronic water heater Rinnai approximately 8 years old.I'm not an expert but our inspector report from when we moved in (six years ago) says supply lines are CPVC. Copper on the main line.
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

What is the model number of the dishwasher the 13103 number is ***** it.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
It says 665.13103K902
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

OK great if you cleaned the chopper assembly out is the unit filling across the basin about 1/4" up the side of the dome float in the corner?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Sorry I'm a little confused by this question. Can you clarify? I'm not sure how I would know I would know the answer since I can't see inside the dishwasher while it's running.In general the dishwasher has been cleaning fine. I mainly see the residue on glasses on the 2nd rack.
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

When it fills with water all the way and starts to wash open the door and check the water level. It should be across the basin and about 1/4" up the side of the dome float is it?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I wasn't sure what when I should cut if off. I ran it for a minute or two on a new cycle. It filled the basin and went under the dome float but not up the side of the visible part of it. See photo.I'm not sure how long I should run it before it "fully fills."
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Yes that is full of water so that is good and you took the whole chopper out and cleaned all that correct?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Correct. I wiped it down and bathed it in vinegar and baking soda and washed thoroughly.
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

OK then I would say this has to be from the water supply or is the black gasket deteriorating around the sump?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
How would I find out if it's the water supply or black gasket?
Customer reply replied 8 months ago
Overall our water supply is very clean in general.
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

You would see the black gasket around the sump(the round one) crumbly and if you wiped it it would come off is pieces or smear black. If that is all ok remove the water line from the valve and check up in the valve on the screen in the valve fr black or white pieces you are finding. If you are then it is scale from the water heater and that does happen especially on tankless units.

All I ask is please select the 5 STAR rating at the top of your page before leaving otherwise I receive ZERO credit for assisting you. Thanks and you can come back anytime for free followup questions.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
18,712 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a GE Quiet Power 1, and the top rack of dishes consistantly
I have a GE Quiet Power 1, and the top rack of dishes consistantly leaves a white substance inside and outside of the glasses, etc. I have run a hot cycle with CLR for hard water, it seems like that m… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Viking Dishwasher 20.3 and Im not sure if the top
I have a Viking Dishwasher 20.3 and I'm not sure if the top rack is working. The dishes don't look 100% clean on the top, but I'm not entirely sure. Is there a way for me to see if the top rack is get… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,712 satisfied customers
We have a Sears Elite dishwasher which is mechanically and
We have a Sears Elite dishwasher which is mechanically and electrically/electronically identical to the Whirlpool Point Voyager Dishwasher, model GU1200XT or GU1500XT. We noticed quite a bit of soap r… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Hello I Have a Maytag model #MDB9150AWS AND DOESNT SEEM TO
Hello I Have a Maytag model #MDB9150AWS AND DOESN'T SEEM TO CLEAN THE THE DISHES ANY MORE, ALL IF NOTICED IS THAT IN THE TOP AND BOTTOM SPRAY ARMS THE LITTLE HOLES ARE GETTIN PLUGED WITH LKIKE PLASTIC… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My Kenmore Elite dishwasher (Model 665, Serial #FL1512396)
My Kenmore Elite dishwasher (Model 665, Serial #FL1512396) occasionally leaves food residue on the dishes. It's not from unwashed plates, but residue from the washwater deposited on glasses in the top… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
kenmore dishwasher md #665.13892k801..leaves soap and residue
kenmore dishwasher md #665.13892k801..leaves soap and residue on top rack after washing..have had sears repair out on 2 occassions and said it was lack of getting hot water to unit..have used the 2 ga… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a 2 and a half year old Bosch Energy Star dishwasher
I have a 2 and a half year old Bosch Energy Star dishwasher and it has started to leave a residue on the dishes. I use a rinse agent and powdered detergent. (Finish and Jetdry). I have checked the fil… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Kenmore Elite Dishwasher is leaving white soap residue on
My Kenmore Elite Dishwasher is leaving white soap residue on all the dishes on the bottom rack. The soap residue is dried on and very difficult to remove from the dishes. My dishes are black so the wh… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
even when I put cups/mugs in to just rinse, to freshen because
even when I put cups/mugs in to just rinse, to freshen because they have not been used for a while, I get food residue inside the glasses and cups. I think the grinder built into the dishwasher is clo… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I have a Kenmore Elite Dishwasher Model # 16939000 and is not
I have a Kenmore Elite Dishwasher Model # XXXXX and is not getting the dishes clean i..e. fine food grit stuck to cups and glasses on upper rack. I've done all the usual things check spray arms, clean… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have had my Maytag dishwasher for about 4 years (Model Number
I have had my Maytag dishwasher for about 4 years (Model Number MDBTT60AWQ). It has done a good job until the last few months and then it started leaving an ash like residue in the glasses after the w… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My dishwasher, Kenmore, after working very well for several
My dishwasher, Kenmore, after working very well for several years, suddenly began leaving a residue on the dishes and silverware. I called the Water Dept. He said it's probably the pipes. the plumbing… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
I have a pair of E39927 Jenn Air Dishwashers (5 years old) the
I have a pair of E39927 Jenn Air Dishwashers (5 years old) the latch on one of them seems to be broken. When it closes, it appears that a white piece of plastic (latch) on the door is supposed to gras… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Hi, I have a whirlpool dishwasher quiet Partner 1 mod # DU915PWK80
Hi, I have a whirlpool dishwasher "quiet Partner 1" mod # XXXXX SN # XXXXX Just in the last 3 loads of washing the dishes we have experienced a powerdy residue on the dishes & glasses. Setting a re-ri… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I own a kenmore ultra wash dishwasher model #110733501.
I own a kenmore ultra wash dishwasher model #110733501. Dishes are coming out "clean" with black particles of stuff all over them and all over the inside of the dishwasher. There are no leaks or probl… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My 2 year old GE QuietPower 3 dishwasher isnt cleaning top
My 2 year old GE QuietPower 3 dishwasher isn't cleaning top rack of dishes anymore and leaves inside of glasses, bowls, etc. covered with gritty residue. Bottom rack still getting dishes clean; top ra… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
I have a Kenmore Elite dishwasher. The dishes are not cleaning
I have a Kenmore Elite dishwasher. The dishes are not cleaning properly, especially the upper rack of glasses with grit getting stuck to them. I live in an area with hard water and any glass that has … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a Kenmore dishwasher model 587 151 624 that leaves small
I have a Kenmore dishwasher model 587 151 624 that leaves small round soap deposits&dirt on the top rack drinking glasses (all none plastic items.) The deposits taste like soap,the dirt are small blac… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x