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I own a 40k BTU Natural Gas Space Heater - GH51 Serial #

Customer Question
I own a 40k...

I own a 40k BTU Natural Gas Space Heater - GH51 Serial # 13842 and the Pilot goes out when we turn the knob to engage the burner..We changed the

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Two weeks... we changed the Thermocoupling and same problem..I am told that the controls are all built into the gas line... can this be replaced, repaired, etc...?

Contractor's Assistant: Do you plan on doing the work yourself?

No... i have an Appliance Repairman who tried everything and he said that we would never find the replacement parts..

Contractor's Assistant: Just to clarify, what's the make and model of the appliance in question?

GH51 or CH51... # 13842

Contractor's Assistant: Anything else we should know to help you best?

It worked last year (winter) and it has been off since then... it typically restarts each year...

Submitted: 9 months ago.Category: Appliance
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Answered in 1 hour by:
11/18/2017
Appliance Technician: Rick, Customer Service replied 9 months ago
Rick
Rick, Customer Service
Category: Appliance
Satisfied Customers: 24,596
Experience: Gas service manager
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

Can you give me a picture of the front of the unit and 1 of the gas control valve?

Click on the link below for info on posting pics here

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl

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Customer reply replied 9 months ago
The Technician should have technical drawings of the GH51...they are asking for pictures... I don't have pictures..
Appliance Technician: Rick, Customer Service replied 9 months ago

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

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Customer reply replied 9 months ago
I have srnt pctures to my Laptop but don't have access to my laptop as of this moment.. (on the road). Can I send from my phone to you ? Email address or direct phone number...Dan
Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed. I have sent pictures as requested... Dan...
20171118_114303 (1).jpg2017111...jpg20171118_114303.jpg2017111...jpg20171118_114314.jpg2017111...jpg20171118_114404.jpg2017111...jpg
Customer reply replied 8 months ago
More than 24 Hours has already passed and no response since I sent Request and Pictures yesterday 11/18... I have sent pictures of the Nameplate today.... still awaiting a reply.... Dan Tocci #(###) ###-####...***@******.***
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