Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

The water is dispensing on our 2 year old Whirlpool side by

Customer Question
side refrigerator, and the ice...
The water is dispensing on our 2 year old Whirlpool side by side refrigerator, and the ice tray is full of frozen ice, but it's not dumping the ice. Is there a rest button? The water in the door is working fine.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It's two to three years old.
JA: Do you plan on doing the work yourself?
Customer: If I can.
JA: Anything else we should know to help you best?
Customer: I'm just wondering if there is a reset button on it?
Submitted: 25 days ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
11/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 25 days ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,250
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 25 days ago

Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

Ask Your Own Appliance Question
Customer reply replied 25 days ago
I'll get that for you now. The model number is *****
Appliance Technician: Tyler Z., Appliance Doc replied 25 days ago

Perfect, thank you. If the icemaker is just not cycling but the ice mold has filled up with water, either the icemaker has failed or the freezer isn't below 10ºF. Check the temperature inside the freezer and make sure it's below 10ºF or the icemaker won't cycle. Other than that, heat up the icemaker with a hair dryer in case ice is jamming the icemaker from cycling. If it still won't cycle, the icemaker will need to be replaced so below is a link to the part.

CLICK HERE for icemaker

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 23 days ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,250
83,250 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,557 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,250 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,340 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Kitchenaid side-by-side refrigerator icemaker is not
Kitchenaid side-by-side refrigerator icemaker is not working. Ice is being made but not dispensed. Ejector blades are in correct location. Water supply is fine. The light on the switch for the ice mak… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a whirlpool side by side refrigerator freezer,,,my
we have a whirlpool side by side refrigerator freezer,,,my son messed up the controls and now it appears both the freezer and refrigeratyor are not cooling … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My GE side-by-side refrigerator/freezer is not cooling
My GE side-by-side refrigerator/freezer is not cooling anymore. have run through the website troubleshooting and will probably schedule service call, … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
I just bought a Maytag side by side refrigerator at an
I just bought a Maytag side by side refrigerator at an estate sale and the whole inside including the freezer smell like stale cigarettes Even the ice and water smell The outside was coated in nicotin… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My viking side by side refrigerator lost cooling in the
My viking side by side refrigerator lost cooling in the freezer. I noticed when water started dripping from the ice dispenser in the door. The warm temperature alarm did not sound, but several small i… read more
Dino
Dino
gcse
51 satisfied customers
GE side by side refrigerator that the fan in the freezer is
GE side by side refrigerator that the fan in the freezer is pulsating. Not running right. Unit is cooling fine. Model number PSS26MSWA22… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My GE profile side-by-side refrigerator freezer doesn't
My GE profile side-by-side refrigerator freezer doesn't cycle. It runs constantly. Both compartment settings are at mid-range. The heater in the freezer section appears to be functioning as it is not … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool side by side refrigerator freezer is working
my whirlpool side by side refrigerator freezer is working but the refrigerator is not cold I hear the fan working but its not cooling … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,250 satisfied customers
I I have a Whirlpool side-by-side refrigerator freezer model
I I have a Whirlpool side-by-side refrigerator freezer model number wsf26c3exw01 I cannot get the ice maker to work assuming that it had one it has an on and off switch behind the storage bin but when… read more
travis webb
travis webb
tech.
2,210 satisfied customers
I have a Bosch side by side refrigerator/freezer model #
i have a Bosch side by side refrigerator/freezer model # B20CS. It is 7 years old. The ice maker stopped working correctly. It cycles perfectly. the problem is that in the part of the cycle where the … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a side-by-side refrigerator with the freezer on the
I have a side-by-side refrigerator with the freezer on the bottom; model I believe to be “GI0FSAXVYO11”. Problem, the control panel lights are out, when I push any of the control buttons the digital r… read more
Billy Olenick
Billy Olenick
Major appliance repair tech
108 satisfied customers
I have an Amana side-by side refrigerator/freezer with water
I have an Amana side-by side refrigerator/freezer with water and ice dispensers in the freezer door (model SBD21VPSE). It works great for about 24-30 hours. Then the water dispenser in the door quits … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,250 satisfied customers
We have a side-by side refrigerator/freezer; it is about 12
We have a side-by side refrigerator/freezer; it is about 12 years old now. Both doors close readily and completely; however, the refrigerator side door will not stay closed. Sometimes in 10 seconds, a… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
260 satisfied customers
We have a Samsung Fridge/Freezer side by side refrigerator
We have a Samsung Fridge/Freezer side by side refrigerator S/N 027242BQ50006-1. The freezer has a fishy smell that we cannot get rid of. We have turned off the appliance for two days and thoroughly wa… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Viking side by side refrigerator/freezer with water and ice
Viking side by side refrigerator/freezer with water and ice in the door is leaking on the bottom, it has ruined my wood floors. We turned the ice maker off and stopped using the water on the door feat… read more
travis webb
travis webb
tech.
2,210 satisfied customers
My whirlpool side by side refrigerator freezer is not
my whirlpool side by side refrigerator freezer is not cooling or freezing. It only clicks on, runs 5 to 10 seconds, then clicks off. I already replaced the starter and capacitor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a side by side refrigerator with a drawer freezer
Hi, I have a side by side refrigerator with a drawer freezer below. We went on vacation for a week and came back to find the signal that one of the doors was open and the freezer had partially defrost… read more
travis webb
travis webb
tech.
2,210 satisfied customers
I have a Whirlpool side by side refrigerator. The freezer
I have a Whirlpool side by side refrigerator. The freezer does not stay cold and thaws all my frozen food. … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,250 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x