Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a GE Profile refridgerator, side by side that is

Customer Question
I have a GE...

I have a GE Profile refridgerator, side by side that is about 12 years old. The lights are still on in the fridge and the freezer but the fridge is not cooling and the water/ice function is not working and the lights and numbers for the cooling controls are dark...

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Ok here come the numbers

Contractor's Assistant: Do you plan on doing the work yourself?

Model number PSS26Lsrd SS Serial number DH408399

Contractor's Assistant: Anything else we should know to help you best?

I think that covers it... lights are on... just no cooling

Submitted: 9 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
11/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,266
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Do you hear any fans or motors running or is the unit 100% silent?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
no the fans and motors are not running... it is 100% silent... only the lights are working...
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

That's what I figured. Unfortunately that means something is wrong with the main control board on the back of your refrigerator behind the 8" x 10" sheet metal panel. Pull the refrigerator out and unplug the refrigerator for 5 minutes to see if the board will reset. If it still won't work when re-applying power, your control board will need to be replaced. The part is all plug and play and easy to swap out if you wanted to replace it yourself, but you're looking at about $185 for the part I'm sorry to say. Below is a link to the part.

CLICK HERE for control board

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,266
89,266 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,266 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
GE profile side by side with ice maker. Both fridge and
GE profile side by side with ice maker. Both fridge and freezer turned off same time though light is on both sides. Panel is now dark both fridge and freezer … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,363 satisfied customers
GE Prolfile pss26lsrd leaks water on the freezer side.
GE Prolfile pss26lsrd leaks water on the freezer side. Appears to be ice maker supply water. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My GE Profile Fridge: this morning the entire info. panel on
My GE Profile Fridge: this morning the entire info. panel on front of the ice dispenser went dark. All interior lights are out as well. Sounds like the fridge is still humming and the freezer is still… read more
Joel Swenson
Joel Swenson
High School or GED
4,175 satisfied customers
GE profile refridgerator model 23 25 or 26 not sure which,
GE profile refridgerator model 23 25 or 26 not sure which, .... 'fridge light went out, ..?burned out, ? ... bulb was very hot when I changed it ..... that was 24 hour ago, .... strange thing is since… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,266 satisfied customers
My side by side GE Profile refrigerator is not cooling in the
My side by side GE Profile refrigerator is not cooling in the freezer or the fridge and the ice/water dispenser is not working. The lights are on. I have unplugged and plugged it back in but it did no… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
My GE Profile Refrigerator is about 6 years old and how just
My GE Profile Refrigerator is about 6 years old and how just started making a noise that sounds like a woodpecker, presumably from the ice maker. What should I do about this?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a GE Profile side by side refridgerator. model #PSS26SGRB-SS
I have a GE Profile side by side refridgerator. model #PSS26SGRB-SS I opne the door and can smell electerical smoke. The top section lights were not working and the inside temp is 80 degrees. I can he… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
We are in a rental home that has a GE Artica side by side refridgerator.
We are in a rental home that has a GE Artica side by side refridgerator. First the ice maker/water dispenser on the door quit working and now it appears the freezer isn't working and maybe the refridg… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
my GE Profile refridgerator (Model number PSS26SGRC SS) is
my GE Profile refridgerator (Model number PSS26SGRC SS) is having trouble. The interior lights are working but the electronics controlling the cooling are not working. The dsipslays that show cooling … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
We have a five years old GE Profile side by side refrigerator.
We have a five years old GE Profile side by side refrigerator. It is one of their most expensive models: model number PSS26SGPA, serial number RF417175. Everything is working fine but the dispenser le… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
my Ge Profile stainless steel side by side fridge is making
my Ge Profile stainless steel side by side fridge is making a pulsing sound and all the lights on the water/ice side are out. please help… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,266 satisfied customers
Our Side by Side GE Refridgerator is not cooling on the fridge
Our Side by Side GE Refridgerator is not cooling on the fridge side only. The freezer is still making ice & frozen but the fridge is about 58 degrees. The door closure button when depressed causes the… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a GE Profile counter depth refridg; It is about 8 years
I have a GE Profile counter depth refridg; It is about 8 years old. It is model PSC23SGPA SS and the serial number is XXXXX When I opened the fridge this morning the temp in the fridge side was 91 deg… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
have ge profile artica model psc23nstc ss and water light flickers
have ge profile artica model psc23nstc ss and water light flickers on and off, if try to get water it comes out in intervals. the interior controls near express thaw flicker the "hrs" read out over an… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
Cleaned out the GE profile (1 year old) refrig today and wiped
Cleaned out the GE profile (1 year old) refrig today and wiped down shelves. Now the refrig is warm, but the freezer is working.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
refridgerator ge profile artica model ps25mgngmd bb. serial
refridgerator ge profile artica model ps25mgngmd bb. serial za405455 filter won't reset no temp control on fridge side (currently in mid 20's) no water thru door & no ice (i think that is a frozen lin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,266 satisfied customers
hi, I have a 1 year old GE Profile side by side refridgerator.Fridge
hi, I have a 1 year old GE Profile side by side refridgerator.Fridge side is not cooling properly.I used to hear the fan come on on the fridge side when the door was opened ,i don't hear it anymore.Ho… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We have a GE Artica profile side by side refrigerator, model
We have a GE Artica profile side by side refrigerator, model # XXXXX ss It is not cooling, climate control lights are off flashing "hrs", ice maker and water dispenser is not working, instead of a nor… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,266 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x