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I have a kenmore he2 plus washer. Model# 110.47512601 that…

Customer Question
Hello there i have...

Hello there i have a kenmore he2 plus washer. Model# ***** that when i start a cycle the door locks, i can here it close. The add a garment light comes on the washer won't start. I also cannot unlock the washer by pressing the stop button. I just replaced the door switch

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

2004

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I don't think so, I'm an hvac tech so I have testing abilities

Submitted: 8 months ago.Category: Appliance
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Answered in 5 minutes by:
11/17/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,691
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you! Note it takes time to type and add links so please be patient.

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Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Remove the top of the unit and see if the cam rotates on the top of the dispenser at all after the door locks. Let me know what happens.

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Customer reply replied 8 months ago
The cam on dispenser does not rotate, should it rotate automatically or should I be able to turn it?
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

It should rotate. If not remove the bottom front panel and get the tech sheet that is taped to the right side panel, put it into diagnostic mode and see if any errors are stored in the unit and let me know what you find.

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Customer reply replied 8 months ago
I just unplugged and pulled the manual door unlock tab and plugged the washer back in and now f26 is blinking and prewar, spin and clothes clean lights are on
Customer reply replied 8 months ago
I did this because the washer needs to be off when starting the diagnostic test. The door is open with the lights on. I did not hit the power button
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

That is a door lock error, either the door lock is bad or the wiring to the door lock is not plugged int correctly. I would suggest replacing the door lock and if that does not solve it you would have a bad CCU board. Here is a link to the door lock. You can also unplug the unit for a full minute and plug it back in and all should reset if you want to try diganostics again.

CLICK HERE

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Customer reply replied 8 months ago
I just replaced the door switch
Customer reply replied 8 months ago
The washer won't run the diagnostic test. I tried it with three different buttons
Customer reply replied 8 months ago
Are u still there?
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Yes I am still here. Was it doing the same thing before the door switch was replaced?

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