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I cant get the loc off of my stove to. I thought I would…

Customer Question
I cant get the...

I cant get the loc off of my stove to cook.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

I thought I would clean it last night.Its been on all night,

Contractor's Assistant: Do you plan on doing the work yourself?

I do ,How do you get it back so I can cook to day.

Contractor's Assistant: Anything else we should know to help you best?

No this is all I need.I Got the stove with out a manual.

Submitted: 8 months ago.Category: Appliance
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Answered in 2 hours by:
11/17/2017
Appliance Technician: David Bowden, General Contractor replied 8 months ago
David Bowden
David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 1,192
Experience: Owner at Floridaco
Verified

Hello… My name is ***** ***** I will be assisting you today as well as providing a quick and straightforward solution to your oven question. On behalf of Just Answer, I do apologize for the extended wait time you’ve experienced without an expert responding to your question. Now that I am logged on, please allow me a few moments for some research and to confirm my recommendations, which will appear shortly.

In the meantime, if you have any more information you would like to add, ask additional questions, would like to make a comment, or would like to upload helpful photos, please use the reply box below. Thank you!

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Appliance Technician: David Bowden, General Contractor replied 8 months ago

Y​ou might try unplugging it for a few minutes and see if it releases to lock to open the door. If not then most likely you will need to have a trusted and knowledgeable appliance tech come out and open the door as it will probably have a faulty lock mechanism. I would also verify that you are not in self cleaning timer mode as this will lockout for several hours depending on the timer setting. If you do get the door open I would not latch it again until a service tech has looked at it.

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Appliance Technician: David Bowden, General Contractor replied 8 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 8 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 7 months ago

D​id you still need help with this question or was the information I provided sufficient to unlock the stove? Just let me know if I can be of further assistance.

Dave

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Appliance Technician: David Bowden, General Contractor replied 7 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Appliance Technician: David Bowden, General Contractor replied 7 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

Ask Your Own Appliance Question
Appliance Technician: David Bowden, General Contractor replied 7 months ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on November 17, 2017 and therefore I am wondering if that has resolved the problem you were experiencing. I would appreciate a reply from you so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Appliance Technician: David Bowden, General Contractor replied 6 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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Appliance Technician: David Bowden, General Contractor replied 6 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 5 months ago

Your assistance is needed... A​s of today this question is almost 60 days old, and based on the nature of the problem along with the recommendation that were provided, I would like to close for us to close out this question. In order to do that it requires a rating by you as explained below.

Please note that the rating is only based on the experts attempt to resolve the problem. If you feel a credit or refund is applicable, please contact customer service directly as the experts are not authorized to handle these matters.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

​Thank you very much for your assistance with this, I sincerely ***** *****

Dave

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Appliance Technician: David Bowden, General Contractor replied 4 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 3 months ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 2 months ago

If you could please respond and let me know if you still need assistance or if I can proceed in closing out this question, I would sure appreciate it as it is several months old.

Thanks

Dave

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

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Appliance Technician: David Bowden, General Contractor replied 28 days ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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