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Last night Our jenn air stove top burner came on by itself…

Customer Question
Last night Our jenn...

Last night Our jenn air stove top burner came on by itself stayed on all night would not turn off we had to do the breaker off so we believe there's a short scared us to death that the oven was red hot all night long

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

I believe we got it in 2014. Schott veranda in top left corner

Contractor's Assistant: Do you plan on doing the work yourself?

Bought at sears believe we have extended warranty.

Contractor's Assistant: Anything else we should know to help you best?

How could this happen. The house could have burn down.

Submitted: 8 months ago.Category: Appliance
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Answered in 4 minutes by:
11/17/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,182
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

If you open the oven door the model /serial tag should be on the inner oven face frame normally on the right hand side.

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