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Good everning. Yes/ My dryer has power but the machine not…

Good everning Contractor's Assistant:...

Good everning

Contractor's Assistant: Hi. How can I help?

Yes/

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

My dryer has power but the machine not start when i press the button i hear no sound at all

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

No this is a first time

Contractor's Assistant: Do you plan on doing the work yourself?

MAYTAG NEPTUNE LED GAS DRYER MODEL 63902110

Contractor's Assistant: Anything else we should know to help you best?

Is the board is bad

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Answered in 53 minutes by:
11/17/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,380
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Do you have a model number located on a sticker just inside the door way so I can better assist you?

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Customer reply replied 8 months ago
MDG6800AWW

If you turn the dryer off so no lights are illuminated on the control panel and then press the start button, does the touchpad light up?

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Customer reply replied 8 months ago
No
Dead

OK that means that your touch control panel has failed. This is a big problem because the part is no longer made. You'd need to try to locate a part number 33002896 which is your touch control panel. It used to be $250 when it was available but it's been discontinued for 5 years now so you may not be able to find one at this point. I'm very sorry about the bad news.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,380
Experience: 9+ years being an appliance technician with factory training.
Verified
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