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My freezer is cold but as cold as a refridgerator it will

Customer Question
my freezer is cold but...
my freezer is cold but as cold as a refridgerator it will not keep things frozen
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: MSD255OVES01 serial HRY1338815
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: thats it
Submitted: 28 days ago.Category: Appliance
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Answered in 1 minute by:
11/16/2017
Appliance Technician: Tyler Z., Appliance Doc replied 28 days ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,295
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 28 days ago

The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

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