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I have MHWC7500YW front load washer. It keeps stopping with…

Customer Question
I have MHWC7500YW front...

I have MHWC7500YW front load washer. It keeps stopping with R10 error message. If i hit start button it will work for a while but then stop.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

All i have is: MHWC7500YW. It is 3 years old

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. It wil need to be pretty simple

Submitted: 8 months ago.Category: Appliance
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Answered in 11 minutes by:
11/16/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,427
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

This error you're getting means the washer isn't draining properly. There is a lower front panel on your washer that you can pry on in the seam above the lower front panel to unclip the bottom panel and get it out of your way. In the bottom right corner is a 3" plastic hand twist cap. You'll need to unscrew this plastic cap and be ready because all the water in the tub will come flooding out so you need a wet vac or lots of towels to soak up the washer. Attached to the back of this hand twist cap is a coarse plastic filter catch which should catch change and things left in pockets. Remove any debris you find and re-install the cap. Try a new cycle and if the unit still acts up, the drain pump would need to be replaced.

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Appliance Technician: mary-cssm,
 replied 8 months ago
mary-cssm
Category: Appliance
Satisfied Customers: 0
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Dear Customer: We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. http://www.justanswer.com/appliance/at1zo-mhwc7500yw-front-load-washer-keeps-stopping.html). Thank you, ***** ***** Customer Support Team.
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