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Washer will not drain out water. Model number mvwc565fwo, I…

Customer Question
Washer will not drain...

Washer will not drain out water

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Model number mvwc565fwo, I bought it in may or july of this year. I bought it at a place in corbin Kentucky. It was new when I bought it, but not sure where I have put paper work.

Contractor's Assistant: Do you plan on doing the work yourself?

Only if my husband thinks he can

Contractor's Assistant: Anything else we should know to help you best?

Don't think so

Submitted: 8 months ago.Category: Appliance
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Answered in 18 minutes by:
11/16/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

If the unit is brand new, I'd just call warranty and have them repair the unit. Their number is ***** If you wanted to try to fix the issue yourself, you'll need to unplug the washer and remove the drain pump below the tub. Below is a video on how to do this but you'll want a wet vac to remove all the water out because when you remove the drain pump all the water is going to flood out. Either way, remove the pump and check for debris and remove any debris that might be jamming the pump. Other than that, the pump would need to be replaced.

CLICK HERE for video

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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