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My samsungrefrigerator is not cooling. Not the freezer nor…

My samsungrefrigerator is not...

My samsungrefrigerator is not cooling. Not the freezer nor the refigerator

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Samsung #RS25H5111SR/AA

Contractor's Assistant: Do you plan on doing the work yourself?

2 years old

Contractor's Assistant: Anything else we should know to help you best?

The controls read 0 on the freezer side and FF in the refrigerator side

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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
11/16/2017
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified

Hello and welcome to Just answer. Sorry for the delay.

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Press and hold the Energy Saver and Freezer buttons for 5 seconds until you hear a chime.

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Let me know if this works.

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Customer reply replied 9 months ago
I am at currently at work. Please contact me before 6:00 PM tomorrow, and I'll let you know. Thanks. *****

Okay, you can just post back here when you try my instructions, Thanks.

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Okay, you can just post back here when you try my instructions, Thanks.

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Did you get a chance to try what I instructed?

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Customer reply replied 9 months ago
The fix worked. Many thanks!

Not a problem, glad I could help.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Please rate my service and not the appliance. Also rating me does not close this question and you can still post here if you need anymore help. Thank you!

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Please remember to rate me so I am paid for my time, Thank You!

AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified
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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
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Experience: worked on appliances for around 15 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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