Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can't get my Whirlpool Duet washer to unlock. Pushing the…

Customer Question
I can't get my...

I can't get my Whirlpool Duet washer to unlock. Pushing the Control Lock button shows LOC after 3 seconds, but will not unlock. I tried to stop cycle after a few seconds to change to delicate, and can't get to wash or to open.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Maybe a year old. Duet Steam. Can't find a model number.

Contractor's Assistant: Do you plan on doing the work yourself?

Is this a big job? I am not equipped to do anything complicated.

Contractor's Assistant: Anything else we should know to help you best?

Other than this, have not had problems.

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
11/15/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,171
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Are you trying to unlock the control board or the washer door?

The control lock JUST locks and unlocks the control board itself

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Trying to open door.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so if your trying to just unlock the door after you have started a cycle you will need to unplug the unit for 5 minutes to reboot the electronic control board.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
How do you unlock my Whirlpool washer? 2 years old. Duet
Yes. But I was thinking maybe it could be unlocked by pushing a button. … read more
Joel Swenson
Joel Swenson
High School or GED
3,937 satisfied customers
I've looked through the troubleshooting hints in the manual
I've looked through the troubleshooting hints in the manual but no help. I have purchased the Front Loading … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
The door on my Duet washer is locked and says "LOC". Turning
The door on my Duet washer is locked and says "LOC". Turning it off did not work. Help! … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My washing machine shows loc. When I push only 3comes up.
My washing machine shows loc. When I push only 3comes up. … read more
Joel Swenson
Joel Swenson
High School or GED
3,937 satisfied customers
Our electricity went off for a few seconds and I had a load
Our electricity went off for a few seconds and I had a load of laundry in the washer. The door is locked and I am not able to unlock it. I have a Whirlpool Duet with Steam, all push buttons. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Connect me with a washing machine tech. It's about a year
i'm hoping it's a simple push the right button problem … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Ge profile slide in electric range with convection and tru
ge profile slide in electric range with convection and tru temp, proof , self clean was set on convection bake when went out with display reading LOC ON ! unable to clear and door is not locked and ov… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,785 satisfied customers
We have a Whirlpool Duet Steam washer that is less than one
We have a Whirlpool Duet Steam washer that is less than one year old. During a wash cycle yesterday our house lost power. The washer is locked and the control panel is dark and unresponsive. No circui… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I have a front loading Whirlpool Duet washing machine. It
I have a front loading Whirlpool Duet washing machine. It appears that it tripped the breaker. I can't get it to restart. Now when I turn it on it just sits there, going through the time, but nothing … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I am house sitting and apparently pushed a wrong button and
Hi my name is Donna. I am house sitting and apparently pushed a wrong button and locked the stove. How do I unlock it????? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a kenmore model 790.48789901 and when heating it up
I have a kenmore model 790.48789901 and when heating it up last time there was an electrical smell and then the control panel went haywire and it kept beeping. The door locked by itself. After 10 or s… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,171 satisfied customers
kenmore gas range model790 read out is locked on loc could
kenmore gas range model790 read out is locked on loc could not open the door waited 15 hours took back off and pushed rod to unlock door readout still shows loc cannot use oven… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Frigidaire 30" slide in range, model PLES399EC - the oven door
Frigidaire 30" slide in range, model PLES399EC - the oven door has locked up and we can't get it to unlock. HELP!!… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
my frontload washers door is locked and wont unlock nor will
my frontload washers door is locked and wont unlock nor will it start the wash cycle what do i do to get it to work?… read more
Neilwill
Neilwill
Appliance Manager
High School or GED
1,269 satisfied customers
Im having problems getting a front loading washer door to
I'm having problems getting a front loading washer door to unlock. Normally I can push the pause/start button and it will wait a few seconds then unlock and turn on the light - not doing that this tim… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a whirlpool duet front-loading washer. The control
I have a whirlpool duet front-loading washer. The control locked light is on. I was doing a delicate cycle and had to do the drain/spin cycle once to get rid of excess water. I had quite of bit of wat… read more
rob clement
rob clement
service/technical manager
Vocational, Technical or Trade Scho
573 satisfied customers
I unplugged a whirlpool electric range RF364PXPT and now it
I unplugged a whirlpool electric range RF364PXPT and now it does not work. I have tried to "unlock" the control panel with no luck. Any suggestions??… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I had a power outtage at my house yesterday, and after power
I had a power outtage at my house yesterday, and after power went back on and I was trying to reset the clock on my Whirlpool Oven/Range Model # XXXXX O, I found the red letters Loc on the display scr… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,171 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x