Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Superba oven wont turn on. Controls are not on gas stove.

Customer Question
Superba oven wont turn...

Superba oven wont turn on. Controls are not on gas stove

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Kitchenaid superba gas oven 13 yrs old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The controls are electronic and have gone out. Can't turn oven on. Once in a while they turn on ...

Submitted: 5 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
11/15/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,346
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

the model /serial should be on the inner over face frame or if your model has a drawer it will be behind the drawer on the top left corner of the frame.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Dont have that info with me right now. Will get it to you later tonight.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok ,just reply when you can when I see it I will reply back to you .

And when you say the controls are not one do you mean that the display /clock is blank ?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Managed to get them ..............
model Kgst307hbs9
sn imm3063834
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

Second request) And when you say the controls are not one do you mean that the display /clock is blank ?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
including turning on the oven
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok so since the clock . oven control is blank I suspect that you have a high limit thermostat that has opened thus killing voltage to the range control board , this will not effect the cooktop burners .I`m assuming they still work is that also correct?

Ask Your Own Appliance Question
Customer reply replied 5 months ago
cook top burners work. But they are knobs not controlled by the electronic panel.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

yes I know I just wanted to be sure that the unit did in fact have voltage to it for the burners to light.

Ok you have a thermal bia metal under the console area ,that kills voltage to the electronic control board .it it is item # 17 in this parts break down .

http://www.partadvantage.com/diagram/3/0/00099313/680/900

I recommend replacing it .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Woody:
I ordered the part you suggested yesterday. Today, this morning, I pressed the button on the panel even though the lights were not on. I pressed the start button, heard a beep and the oven turned on. Not sure what temp because again the panel does not light up. It soes seem that electricity is getting to the panel or control board .....
Do you have new dieas based upon what I ject mentioned? Either way, when the part comes in I will replace it, but I'm wondering whether it is something else given this new info.
Richard
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok if you can get the oven control do to anything then the thermal bia metal is not bad.

If you just press Bake and the start the oven should default to 350 degrees .

But the issue of no display is the display control board itself . it will need to be replaced

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Customer reply replied 5 months ago
that seems to be problematic due to the cost .... $485. Any other ideas?
Richard
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

I would not say problematic just expensive and for some controls that is not that expensive .I had a whirlpool oven control yesterday that was over $700.00

Ask Your Own Appliance Question
Was this answer helpful?
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,346
12,346 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a gas stove mod # MGR7662WW1 need part # for control
i have a gas stove mod # MGR7662WW1 need part # for control board and oven sensor … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have a professional gas stove. Trying to clean it.. lock
I have a professional gas stove. Trying to clean it.. lock button keeps flashing and f90 is where time is. Door is locked … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Whirlpool gas stove top converted to propane.
I have a Whirlpool gas stove top converted to propane. Everything works great except the there is not much change in the flame from the highest setting to the lowest setting. I'm trying figure out how… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,346 satisfied customers
GE gas stove with a burner that will not turn off. It's
GE gas stove with a burner that will not turn off. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
248 satisfied customers
My brand new Frigidaire gas stove makes a popping noise when
my brand new Frigidaire gas stove makes a popping noise when I turn it off. … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,346 satisfied customers
I have a DCS gas stove. The broiler works but the oven does
Hi Pearl I have a DCS gas stove. The broiler works but the oven does not. Advice? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE XXL44 gas stove and after an oven cleaning
I have a GE XXL44 gas stove and after an oven cleaning cylce, the oven will not work. When I try to turn it on "door" appears on the display. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE Profile gas stove and I placed a plastic
I have a GE Profile gas stove and I placed a plastic container on the hot caste iron grate. Is there a way to remove it safely or do I have to replace the grate? … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,123 satisfied customers
Our tappan 110 gas stove has an electric clock on it. We can
Our tappan 110 gas stove has an electric clock on it. We can set the time of day but it stops and starts beeping every 5 or 6 seconds. Then we have to reset the time -- and our problem starts all over… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Maytag gas stove was set at 450, but it went to 500. When
My Maytag gas stove was set at 450, but it went to 500. When I tried to cancel it, it came up 6 ATH. I tried to cancel it but it wouldn't work. … read more
Joel Swenson
Joel Swenson
High School or GED
3,697 satisfied customers
I have a Maytag Jennair gas stove with electric oven. The
I have a Maytag Jennair gas stove with electric oven. The last few times I cleaned my oven the oven would not come on. Eventually weeks and even months later I wuld try it and it would work. This time… read more
Ray
Ray
Appliance Repair Technician
High School or GED
248 satisfied customers
Igniter not working on gas stove top Sfax 365, I year,
Igniter not working on gas stove top Sfax 365 JA: I'll do all I can to help. How long have you been dealing with this? Customer: I year JA: Do you plan on doing the work yourself? Customer: Illtry JA:… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have a GE gas stove Model JCGS75OSEF2SS. we tried to set
I have a GE gas stove Model JCGS75OSEF2SS. we tried to set self clean bot error lite flashes shut door. we reset it by dis connecting the power. Now it will not even let us use the oven for anything. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
248 satisfied customers
I have a jeanie gas stove, I am missing some of the burner
I have a jeanie gas stove, I am missing some of the burner knobs and want to purchase them, where can I locate the model number on the stove? I don't want to order a wrong part. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,785 satisfied customers
GE GAS Stove has no power to it. The control panel is not
GE GAS Stove has no power to it. The control panel is not working? There is power the outlet. Model # JGBP29SEM2SS SERIAL NUMBER LR221971P… read more
Joel Swenson
Joel Swenson
High School or GED
3,697 satisfied customers
Have a whirlpool gas stove when istart to bake it will not
have a whirlpool gas stove when istart to bake it will not light goes into loc mode … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I bought a Whirlpool gas stove and on the to right hand
I bought a Whirlpool gas stove and on the to right hand corner there was a sticker and when I peeled it off it left a sticky residue which I can't remove. I even tried Goofoff and it didn't do the tri… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Have a Maytag GAs stove top burners and one of the
Have a Maytag GAs stove top burners and one of the electrical starters keeps sparking. Help … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x