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I have a whirlpool gold, the evap fan is coming on for two…

Customer Question
I have a whirlpool...

I have a whirlpool gold, the evap fan is coming on for two sec then back on for two secs, I checked volts as there was 120 going to it, I also read that this is a jazz board issue, I don’t understand before I put one order

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Ten years, Gx5shdxvq02

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
11/15/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,898
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Is the 120 volts to the fan constant or does the voltage go away when the fan stops?

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Customer reply replied 7 months ago
It is constant, I also hooked a extension cord from the two connections to the wall and the fan is working.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so if the voltage to the fan is constant and the fan is still on /off every two seconds then you have a faulty fan motor and the fan/ motor will need to be replaced.

Do you need a link to the part?

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Customer reply replied 7 months ago
I have already replaced it, so when I put the new one on it did the same thing so I disconnected it and put leads from an extension cord on it and it ran fine. I left my leads on the fan when it was in the machine and it was a constant 120 how ever it wasn’t staying on the entire time. I read on a forum that this has happened to someone before and there response was a new jazz board but I want to know why before purchasing one
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok in your last post you stated ((I left my leads on the fan when it was in the machine and it was a constant 120 how ever it wasn’t staying on the entire time. )) do you mean the voltage was not staying on the entire time ?

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Customer reply replied 7 months ago
Inside the refer, when I hook my leads to it, it is a constant 120 however the fan goes on and off every two to three sec. I put a new one in and it did the same thing. I pulled the new one out and hooked an ext cord to it and plugged it into the wall and it ran constant.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok if your getting a CONSTANT voltage to the fan then the issue of the fan going on /off is the fan .

If you have constant 120 volts then the fan should be running the entire time the correct voltage is going to the unit.

I have to suspect since you have replaced the fan motor and still have the same issue that your meter is not reading the voltage correctly to the fan motor . Or the voltage is dropping out and coming back on fast enough that your meter is not reading it .

And if that is the case then yes it is the control board.

Do you need a link to the part info?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Do you have any more questions for me today?

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