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I’m looking for a replacement part for an LG refrig model…

Customer Question
I’m looking for a...

I’m looking for a replacement part for an LG refrig model lfx25960sb part number 6621jk2003b it says it’s not compatible

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

It’s 10 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: Appliance
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Answered in 2 minutes by:
11/14/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,495
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

What part are you looking for exactly? You're looking for part number 6621JK2003B to purchase? Is that it?

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Customer reply replied 8 months ago
Ok
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Ok what? I asked "What part are you looking for exactly? You're looking for part number 6621JK2003B to purchase? Is that it?"

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Customer reply replied 8 months ago
No call
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

3rd time I've asked now and the last. "What part are you looking for exactly? You're looking for part number 6621JK2003B to purchase? Is that it?"

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Customer reply replied 8 months ago
that is the part
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

OK, but I'm not understanding what you're asking. You just want to order that part? That's it? Because before you said something about it being incompatible. Why would you order a part incompatible for your model?

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Customer reply replied 8 months ago
that is the part because it matches the part I need and don’t know why it’s incompatible
Customer reply replied 8 months ago
Are you still there
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

how do you know it's incompatible? This is really confusing to me. Let's try this again---how about you tell me what part you are trying to replace. I'll look up the part and give you a link to the part you need to order.

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Customer reply replied 8 months ago
Part # 6621jk2003b for an LG model lfx25960sb
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

That isn't what I asked---I really don't understand the miscommunication we are having here. How do you know it's incompatible? This is really confusing to me. Let's try this again---how about you tell me what part you are trying to replace. I'll look up the part and give you a link to the part you need to order.

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Customer reply replied 8 months ago
Do you understand now
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Are you even reading my replies?

QUOTE:

That isn't what I asked---I really don't understand the miscommunication we are having here. How do you know it's incompatible? This is really confusing to me. Let's try this again---how about you tell me what part you are trying to replace. I'll look up the part and give you a link to the part you need to order.

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Customer reply replied 8 months ago
Forget it I think you are rude
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Alright I'm sorry--I'm just trying to get clear information and I can't seem to get it asking the same question several times and never getting an answer to that question.

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