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We just bought and installed a brand new whirlpool

Customer Question
Ok so we just...

Ok so we just bought and installed a brand new whirlpool WMH31017FS o TR72285407. it won't work. The fan comes on, it won't allow a cook setting. When you touch the display it beeps twice and shows SPd1 or and F display. Ugh

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

W10848094 it is brand new probably 2017

Contractor's Assistant: Do you plan on doing the work yourself?

No I hired a technician but he has to come back. He installed it in the wall then when we went to set clock the problem occurred.

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 9 months ago.Category: Appliance
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Answered in 2 minutes by:
11/13/2017
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,259
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Customer reply replied 9 months ago
ok thank you
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

SPd1 and F means that your microwave thinks your turned your vent fan onto the slow vent speed. Try unplugging the unit or flipping the breaker off for 5 minutes to see if it'll reset. If not, you'll need to call warranty because either the touchpad or control board came faulty from the factory. Their number is *****

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Customer reply replied 9 months ago
no, I will not pay more than the 5
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

ok have a nice day.

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Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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