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Jenn-air has power, fan works, clock, etc -but elements and…

Customer Question
Jenn-air has power, fan...

Jenn-air has power, fan works, clock, etc -but elements and oven do not heat. Removed for tile work and reset with power plugged in and fan attached.

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

Sve47100

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Is there a reset switch?

Submitted: 8 months ago.Category: Appliance
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Answered in 2 minutes by:
11/12/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,381
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

There is no reset switch. If none of the elements heat up on the oven, pull the oven forward and remove the access panel on the back where the power cord connects to the back of the oven. Make sure nothing looks shorted or damaged at the terminal block where the power cord connects. With a multimeter, test power between the 2 outside power wire terminals. You should have 220 volts. If not that would explain why the oven clock and fan turns on but nothing heats. The oven will look like it's working with 110 volts, but nothing will heat without 220 volts.

If you're getting 220 volts, your main control board has failed (this is the display board on the front), but the board is no longer made so you'd need to remove the board and send it into a place called Core Centric Solutions if you wanted to refurbish it. The cost is typically about $200 and takes a week or two if that's the route you go.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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