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I have a Kenmore Elite Electric Range. The clock is

I have a Kenmore...

I have a Kenmore Elite Electric Range. The clock is displayed, the oven controls work, but we can't turn on the cooktop

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

Customer:(###) ###-#### The unit was in the house when we bought the house Sept 16..I have reason to believe the stove is within 5 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I pulled the stove out 2 days ago to clean. we used the stove lastnite and this morning the controls for the burners won't work. Everything else on the stove works fine

Contractor's Assistant: Anything else we should know to help you best?

Nothing just the controls for the elements

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Answered in 1 minute by:
11/12/2017
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,216
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your electric range. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

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You probably lost one leg of your 2 pronged power to the range. If you loose one leg, your clock and controls can still work, but the cooktop won't. I suspect that when you pulled it out that the cord came loose and was just loose enough to work for a short period of time. I would pull it back out and make sure the cord is firmly seated in the socket. Try the cooktop after that. If it still does not work, I suspect that you have a loose connection on the terminal block that may need to be tightened. If this is the case - As long as it hasn't gone too long like that, the terminal block will probably be ok.

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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,216
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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Customer reply replied 6 months ago
thank you.
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Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,216
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Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

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