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The fabric softener compartment does not drain on my

Customer Question
The fabric softener compartment...

The fabric softener compartment does not drain on my whirlpool duet washer

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Purchased 12/10/13 modelwfw94heawo

Contractor's Assistant: Do you plan on doing the work yourself?

Possibly

Contractor's Assistant: Anything else we should know to help you best?

Some of the softener washes out, but the compartment remains full of a mixture of water and softener have to take the unit out and drain it before every use

Submitted: 7 months ago.Category: Appliance
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Answered in 3 minutes by:
11/12/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,739
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

First, check to make sure that your dispenser is draining properly and it isn't clogged. Clean out the dispenser and softener compartment. Pour a cup of water into the softener compartment quickly until it starts to overflow. It should then siphon the water out and if so that means the unit is definitely clean.

If the dispenser is clean, then you need to replace your quad electronic water valve. This water valve has 4 solenoids. One for the softener/bleach and one to fill the tub both hot and cold. The solenoid that fills the tub can be working normally while the cold softener solenoid will fail to open as far as it needs and will either not send water into the softner compartment quick enough, or will only fill very slowly leaving diluted softner in the compartment at the end of the cycle. Here is a link to the part you need to replace. This is the part that water supply fill hoses connect to on the back of the washer.

CLICK HERE for valve

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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