Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a jenn air stove model # JES9800CAS serial

Customer Question
I have a jenn...

I have a jenn air stove model # JES9800CAS serial #D31380396. The stove works fine but the oven acts like it is dead. nothing comes on. This unit is in a vacation rental and our cleaning girl, did clean the oven. Since then, the oven hasnt worked. Is there a lock or a switch that could have been triggered. Also, we have been unable to get anyone from warranty to come out and fix the unit. This repair has to be done by Wednesday as we have renters coming in on Thursday. Any suggestions? Thanks for your help

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

The exact model is JES9800CAS. This unit was purchased in April 2013 and is under the extended warranty

Contractor's Assistant: Do you plan on doing the work yourself?

No. I am not qualified

Contractor's Assistant: Anything else we should know to help you best?

That is all the info that I have. The burners work fine. The oven doesnt work at all

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 13 minutes by:
11/11/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,229
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Hello Woody
No I dont have a volt owm meter or know how to use it.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok Are you able to even program the oven in Bake or Broil ?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a jenn air downdraft oven model #JES9800CAS. The oven
I have a jenn air downdraft oven model #JES9800CAS. The oven will not turn off. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Had a power outage. My Jenn air Microwave oven combo lost
Had a power outage. My Jenn air Microwave oven combo lost electricity as everything else. The outage was less than 5 min. When everything came back my combo on the screen says Jenn air but no function… read more
Ray
Ray
Appliance Repair Technician
High School or GED
414 satisfied customers
My jenn air cooktop igniters start and wont stock clicking
my jenn air cooktop igniters start and wont stock clicking but this only happens after my oven comes up to temperature - anotherwords when the oven is hot for 15 minutes or so … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,206 satisfied customers
Last night Our jenn air stove top burner came on by itself
Last night Our jenn air stove top burner came on by itself stayed on all night would not turn off we had to do the breaker off so we believe there's a short scared us to death that the oven was red ho… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,229 satisfied customers
I have a 60 day old (still on warranty) Maytag MRT311FFFH 20
I have a 60 day old (still on warranty) Maytag MRT311FFFH 20 cu ft refrigerator. When our renters (its our rental unit) awoke the frig was off, and no light inside. They check the breaker, and also th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I previously owned a Jenn-Air electric downdraft stove over
I previously owned a Jenn-Air electric downdraft stove over 30 plus years & was very satisfied with it !! Bought this new one & am very dissatisfied with it. Bought it 1/14 from Sears. Cannot see the … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a KitchenAid model #KGRS306B purchased January 2013.
I have a KitchenAid model #KGRS306B purchased January 2013. On Monday evening, June 30, 2013 we had horrible storms and lost power for about 14 hrs. We live rural so we have propane. After the return … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Have a 1975 (!) Jenn-Air convertible cook-top/grill range.
Have a 1975 (!) Jenn-Air convertible cook-top/grill range. I believe it's the 3300 series, model 88370. IT's so old, no parts are available, except for screws and bolts. THe oven and cool-top work fin… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
I did a self-cleaning on my Jenn-Air electric down-draft oven
I did a self-cleaning on my Jenn-Air electric down-draft oven which went ok. After it cooled and the door unlocked, the oven light will not go off and the convection bake will not operate. I tried to … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
hello, I have a fabulous 1950 something Fridgidaire Stove
hello, I have a fabulous 1950 something Fridgidaire Stove which I love. The two oven elements have suddenly stopped working. I have checked the power source, fuses, and all seems fine. The temperature… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
Hi. I own a vacation rental company on Hilton Head Island,
Hi. I own a vacation rental company on Hilton Head Island, South Carolina and we manage a property that has a Samsung Washer & Dryer. The dryer is not working. The display comes on but it will not eng… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a new whirlpool microwave oven, which I believe is still
I have a new whirlpool microwave oven, which I believe is still under warantee. model# XXXXX YWMH1162XVQ-2 When either the light and/or fan is activated, the light comes on INSIDE the microwave and th… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
I recently purchased a used Caloric self-cleaning oven. I
I recently purchased a used Caloric self-cleaning oven. I am unable to figure out, how to turn on the oven, therefore unable to bake. Please assist. Thank-you.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Jenn Air 4-burner gas stove. When using the broiler,
I have a Jenn Air 4-burner gas stove. When using the broiler, the pan I was using caught fire, which was put out immediately. Now the oven doesn't work. I can't find the model number anywhere. It's a … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Amana gas (propane) stove/oven. Stove burners work great.
Amana gas (propane) stove/oven. Stove burners work great. Oven heat us (slowly) to maybe 200 degrees, and the broiler flames don't seem work at all. What's the easiest way to trouble-shoot the problem… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
MY WHIRLPOOL SUPER CAPACITY OVEN MOD SF367LEKT 2 IS IN A RENTAL
MY WHIRLPOOL SUPER CAPACITY OVEN MOD: SF367LEKT 2 IS IN A RENTAL UNIT. MY RENTER SAYS THAT IT USED TO WORK FINE, BUT NOW THE OVEN SHUTS DOWN AFTER 15 MINUTES. I HAVE NOT GONE OVER TO SEE THE UNIT. CAN… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a Jenn Air range and the stove top works fine but the
I have a Jenn Air range and the stove top works fine but the front key pad that turns off and on the oven does not work. What can I do? Is there any code to unlock it. Joe… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
My oven worked fine on Wednesday but when we went to use it
My oven worked fine on Wednesday but when we went to use it on Thursday it would not heat up! I mean cold, no heat. The controls seem to work fine, clock,light,timer,ect. My oven is electric, seven ye… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x