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I have aProfile side by side refrigerator model 23, 25 or…

Customer Question
I have aProfile side...

I have aProfile side by side refrigerator model 23, 25 or 26. It was installed 9/10/08. It has just begun to make a light fuzzy sound. When I use the water dispenser the sound goes away. Help!

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

It was new in 2008. I have the owner's manuel in front of me and the serial # is scratched off. There is a # 82NK written on the front of the book. The owner's manual is for model 23,25 or 26. Thank you, Sue

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to.

Contractor's Assistant: Anything else we should know to help you best?

Not that I know of. Everything else on the refrigerator seems to be fine.

Submitted: 8 months ago.Category: Appliance
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Customer reply replied 8 months ago
Serial # 400479, model #psic3rgxafcv
Answered in 27 minutes by:
11/11/2017
Appliance Technician: Kelly, Appliance Technician replied 8 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,692
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 8 months ago
  1. Can you please explain more about what you are hearing?
  2. Is it still cooling fine despite the noise?
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Customer reply replied 8 months ago
It is still cooling. In the interim while I was doing other things while awaiting your responses the sound stopped. The refrigerator was making the sound at least 24 hours. It was a low humming that was extra. Whenever I used the water dispenser it went away.
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

Had you moved it for cleaning behind it or anything?

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Customer reply replied 8 months ago
I do not want to spend more money! When I began I assumed this was a free service, then it was $5.00, then it was $31.50 additional and now another $24.00. I am very disappointed in this service but would like to continue, unless we can stop now and I will on
Customer reply replied 8 months ago
Can I discontinue the Service and get some of my money back?
Appliance Technician: Kelly, Appliance Technician replied 8 months ago

The call option is not my doing, they are an automated off that I have no control over.

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