Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Kitchen aid Refrigerator that say's, Refrigeration…

Customer Question
I have a Kitchen...

I have a Kitchen aid Refrigerator that say's, Refrigeration cooling is off. I Tried to turn it on by pressing the Lock and Measured Fill for three seconds numerous times, But each time it still displays Refrigeration cooling is off. Other than that, There is nothing showing on the display panel. What is your take on this issue?

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

It is a 07-2013 Model Number # KSC24C8EYY02

Contractor's Assistant: Do you plan on doing the work yourself?

Yes.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of at the moment,.

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
11/11/2017
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,240
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

Ask Your Own Appliance Question
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago

Have you tried unplugging the refrigerator or shutting off the breaker for 2 full minutes and then plugging back in?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Numerous Times.
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago

Try holding down the 2 buttons for 10 seconds.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I tried that numerous times also. I still get the same result. I have come to the decision that there is a problem with either the Display Board, Or the Main Board. Both are like $200 or more. I just don't want to guess the wrong one and be out of 2 or $300 dollars. Because the parts distributor here do not allow you to return electronic parts for a refund.
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 8 months ago

I understand. Without being there, I cannot isolate which board is bad. I will opt out of this question. Perhaps another expert can better assist you. No need to reply back to me. You will be notified once another expert picks up your question.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok. Thanks!
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,507
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

I just want to make sure we're on the same page so please bare with me on this next question. Did you press and hold the "MEASURE FILL" and "LOCK" buttons for 5 seconds to try to remove the cooling off function? I know you said you press 2 buttons, but were those the 2 you tried?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I pressed those 2 buttons. They normally turn the unit on. But now it only goes Beep Beep, and displays, Refrigeration cooling is off, and will not turn on.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

OK so then you are correct, you have a bad control board. This isn't a problem with the main board on the back---it's can't be. The only board responsible from removing the "cooling off" is the front board itself. To be perfectly clear, that is part number WPW10623103. I'm not sure where you plan to order this part but Searspartsdirect.com tends to have the best prices on these parts and it's $188 from them.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Ok. Thank you very much. I am glad that you were the person selected to assist me with the problem. I have viewed your consultation with others and you have always been very knowledgeable about their complaints. Thank you for all of your help.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Not a problem and if you need anything else just let me know, I'll still be here to help although if I'm out running service calls I won't be online to respond until I return

Ask Your Own Appliance Question
Customer reply replied 8 months ago
One thing though. The Refrigeration cooling is off does not remain. It Only flashes when I attempt to turn the refrigerator on by holding the Measured Fill and Locked button or pads.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Um... so why are you trying to remove the "cooling off" if it doesn't display on the screen?

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

If the display isn't constantly showing "cooling off", then there is no reason to think it's turned off. If it's just not running, the main control board on the back is bad and needs to be replaced. You need to replace part number WPW10235503. Below is a link to the part.

CLICK HERE for control board

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Well. The problem that I am having is that the refrigerator will not turn on. Not, That there is a unwanted selection on the display.In addition to the refrigerator not turning on. The display will not show that it is awake by pressing any button on the selection panel.The panel shows no lighting.So the only thing that it does is flash Refrigeration cooling is off when you attempt to turn it on. That's about it. it does nothing else and the refrigerator will not turn on.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

I got that, but in your initial question you said "I have a Kitchen aid Refrigerator that say's, Refrigeration cooling is off."

Now you're completely contradicting what you said before. So as I just stated, if the display isn't constantly showing "cooling off", then there is no reason to think it's turned off. If it's just not running, the main control board on the back is bad and needs to be replaced. You need to replace part number WPW10235503. Below is a link to the part.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Hi. I ordered the main control board that you recommended and it hasn't come yet. I understand that the fact that the on sequence to start the refrigerator is being recognized by the display board by flashing refrigerator cooling is off, Means that the display board is operating properly. But what is not working is the main control board that should receive this command and turn the appliance on for operation, But this is not happening which verifies that the main control board isn't operating. So I ordered the Main control board instead off the display board.
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Correct, sounds like the correct board to replace if the cooling off light isn't on the display all the time and does remove but the refrigerator still won't cool.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,507
88,507 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,507 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Kitchen Aid French door refrigerator and the
I have a Kitchen Aid French door refrigerator and the "cooling off" red light on the door is on. What to do? … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
2,928 satisfied customers
I have a whirlpool French door refrigerator. A storm went
I have a whirlpool French door refrigerator. A storm went thru and we lost power. How do I restart the fridge? … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
I have a Stainless steel french door lWhirlpool refrigerator
I have a Stainless steel french door lWhirlpool refrigerator Model # … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
I have a Kitchen Aid Refrigerator Model KFIS25XVMS9. It
Hi. I have a Kitchen Aid Refrigerator Model KFIS25XVMS9. It seems that it stuck on the Sabbath Mode On, I tried following the directions of hold the light button and the Options button for 3-5 seconds… read more
Appliance Guru
Appliance Guru
18,166 satisfied customers
Refrigerator has a message that says. Refrigeration cooling
Refrigerator has a message that says. Refrigeration cooling is off, in read. New home owner. Refrigerator is 1 year old. I checked breaker and it is on. Ideas?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
My name is , The door with the control panel says cooling
Hi my name is***** door with the control panel says cooling off and I can't reset anything. It's a French door and 1 freezer and cooling door under … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
My Whirlpool refrigerator (less than a year old) has a read
My Whirlpool refrigerator (less than a year old) has a read out on the control panel in the front which says "Cooling Off" and it appears that indeed the cooling. I have tried several ways to try and … read more
Joel Swenson
Joel Swenson
High School or GED
4,038 satisfied customers
I am replacing the water filter in my Kitchen Aid side by
I am replacing the water filter in my Kitchen Aid side by side refrigerator model # ***** for the first time and it says replace filter after I have put the new one in. What am I to do now to get it r… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
My hand pressed the cooling off on the panel. it flashed and
My hand pressed the cooling off on the panel. it flashed and turned the cooling off. each time I press the panel to try and turn it back on it just flashes cooling off. How do I get it back on… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
I have a Whirlpool refrigerator Model GSS30C7EYY00. a display
I have a Whirlpool refrigerator Model GSS30C7EYY00. a display came on a little while ago that has me concerned. It says COOLING OFF. What do I do about it?… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
The red light "cool off" on my whirlpool refrigerator will
The red light "cool off" on my whirlpool refrigerator will not go off even if I hold it for 3 seconds. Model # ***** *****… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
i have a kitchen Aid refrigerator model KSC23C8EYB02. and the
i have a kitchen Aid refrigerator model KSC23C8EYB02. and the light stating the refrigeration cooling is off. How do i turn this off and get the cooling back on… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Mod FKFH21F7HWA Freezer display says OF after power failure
Mod FKFH21F7HWA Freezer display says OF after power failure cant change. please help before all the food defrosts… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Our Maytag refrigerator cooling off red light is on. The
Our Maytag refrigerator cooling off red light is on. The lights are on inside but nothing works.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
I have a brand new side by side kitchenaide refrig. KSC24C8EYY02
I have a brand new side by side kitchenaide refrig. KSC24C8EYY02 the "refrigeration cooling is off" has lit up. Lights are on in frig but no cooling. What do I do?????… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
Have a wfw8400tw thats about 3 months out of warranty. It
Have a wfw8400tw that's about 3 months out of warranty. It washes but won't spin, leaving the wash very wet. Suggestions?… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
2,928 satisfied customers
I had a power outtage at my house yesterday, and after power
I had a power outtage at my house yesterday, and after power went back on and I was trying to reset the clock on my Whirlpool Oven/Range Model # XXXXX O, I found the red letters Loc on the display scr… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
We have a GE Spacemaker XL Microwave oven which is 7 years
We have a GE Spacemaker XL Microwave oven which is 7 years old. Recently we have been getting a single beep every 5 - 7 minutes. Nothing seems to work to stop it. Can you tell me what action I need to… read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x