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My GE profile oven doesn’t heat- I think igniter not

Customer Question
My GE profile oven...

My GE profile oven doesn’t heat- I think igniter not working.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Profile slide in, about 10 years old. It is convection and regular, with gas burners

Contractor's Assistant: Do you plan on doing the work yourself?

What work.

Contractor's Assistant: Anything else we should know to help you best?

If I can diagnose it, maybe but of course am having a dinner tomorrow night

Submitted: 5 months ago.Category: Appliance
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Customer reply replied 5 months ago
Model#JGS968SEK355
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
The time for response was to be 8 minutes- it would s now 1 hour?
Answered in 5 hours by:
11/11/2017
Appliance Technician: David Bowden, General Contractor replied 5 months ago
David Bowden
David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 757
Experience: Owner at Floridaco
Verified

Hello… My name is ***** ***** I will be assisting you today as well as providing a quick and straightforward solution to your oven question. On behalf of Just Answer, I do apologize for the extended wait time you’ve experienced without an expert responding to your question. Now that I am logged on, please allow me a few moments for some research and to confirm my recommendations, which will appear shortly.

In the meantime, if you have any more information you would like to add, ask additional questions, would like to make a comment, or would like to upload helpful photos, please use the reply box below. Thank you!

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Appliance Technician: David Bowden, General Contractor replied 5 months ago

T​he ignitor should come on in either bake or broil mode regardless of the temperature setting. It will not come on if it is on timer or self cleaning mode. Please make sure these modes are 100% off (sometimes knobs/programming look to be off and are not), if all the settings are correct and you do not see the ignitor glowing orange, then it is not receiving a signal from the thermostat. This could be because the door is open (on some models) or there is a problem with the electrical connection coming into the oven. Make sure you have 120v (clocks, lights, clickers) working indicates 120v. If everything is set and is correct, then the problem usually is a thermostat of ignitor element problem and will need to have a service provider make repairs, simply because parts will need to be replaced.

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Appliance Technician: David Bowden, General Contractor replied 5 months ago

Greetings… Just following up to see if you were still needing some help answering your question? If this information was helpful you can close out this question simply by completing the rating questionnaire when prompted, however…

If you are still having problems that my response and recommendations were unable to resolve, just let me know and I will continue looking for another possible solution, however I do ask that you please do not complete the rating until I have had a chance to do some further research.

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 4 months ago

I​ was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Appliance Technician: David Bowden, General Contractor replied 4 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 4 months ago

I have not been able to locate any additional information on this issue and since I have not received any feedback, I am thinking the recommendations I mentioned above have been helpful in resolving this problem. If you still need additional assistance just let me know by using the reply box.

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 3 months ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on November 11, 2017 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Appliance Technician: David Bowden, General Contractor replied 3 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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Appliance Technician: David Bowden, General Contractor replied 3 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 2 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

Your assistance is needed... A​s of today this question is almost 90 days old and based on the nature of the problem along with the recommendation that were provided, I would like for us to close out this question, however to do that it requires a rating by you as explained below.

Please note that the rating is only based on the experts attempt to resolve the problem. If you feel a credit or refund is applicable, please contact customer service directly as the experts are not authorized to handle these matters.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

​Thank you very much for your assistance with this, I sincerely ***** *****

Dave

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Appliance Technician: David Bowden, General Contractor replied 29 days ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 1 hour ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 757
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Experience: Owner at Floridaco

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