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Glass tray split in half while using microwave

Customer Question
Glass tray split in...

Glass tray split in half while using microwave model#NN-SB656S. What could have caused this?

Contractor's Assistant: What's the make/model of your device? How old is it?

Panasonic NN-SB656S about a year old.

Contractor's Assistant: How long has this been going on? What troubleshooting have you tried?

Once yesterday put in old tray works fine

Submitted: 8 months ago.Category: Appliance
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Answered in 2 days by:
11/12/2017
Appliance Technician: Martyn Lloyd, Home Appliance Technician replied 8 months ago
Martyn Lloyd
Martyn Lloyd, Home Appliance Technician
Category: Appliance
Satisfied Customers: 140
Experience: Owner/Partner at Bargain Box
Verified

Either there was a temperature variation that exceeded the limits of the glass (eg frozen onto hot) or possibly an imperfection in the glass plate

Very unusual indeed

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